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This report contains data about inbound calls per selected agents in the ACD group(s) in which they are logged in within a particular time slice. While this report allows you to evaluate the performance - inbound calls- of agents by specifying them in the input, the report ACD Agent Report 1 allows you to evaluate the performance - inbound calls - of agents logged in the groups specified in the input. ACD Agent Report 2 rather allows you to evaluate the performance - inbound calls - of agents logged in the groups specified in the input. While ACD Agent Report 1 contains data cumulated per agent then per selected ACD group in which he is logged in, ACD Agent Report 2 contains data cumulated per agent over all selected ACD groups in which he is logged in.
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