changes.mady.by.user jtel Support
Saved on 2021-03-14
Saved on 2021-04-26
AcdB - AcdGetAgentAutoLogOffNoAnswer_Group
Criteria Used (see also AcdB - ACD Groups KPIs)
Description
login.LoginActionCode = 9
The amount of time the current agent were automatically logged off from the ACD group(s) in which he was logged in because the “maximum missed calls - no answer” set in this ACD group was reached.
see also Value Reference - AcdLoginType / LoginActionCode
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