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Sv translation
languageen

AcdB - AcdGetAgentLoginCount_Group

Criteria Used (see also AcdB - ACD Groups KPIs )

Description

login.bGroupLoggedIn = 1

AND

login.StatusDuration IS NOT NULL

How many The amount of time the selected current agent changed his status from one to another in the ACD group(s) in which he is was logged in within a particular time slice.


Sv translation
languagefr

AcdB - AcdGetAgentLoginCount_Group

Critères utilisés (voir aussi ACDB - KPI des groupes ACD )

Description

login.bGroupLoggedIn = 1

AND

login.StatusDuration IS NOT NULL

Combien de fois l'agent sélectionné a changé son statut de l'un à l'autre dans le (s) groupe (s) ACD dans lequel il est connecté au cours d'une tranche de temps particulière.