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Role | Check | Comments |
---|---|---|
VPN | Connectivity | Make sure the VPN is running OK, and that all systems are accessible by SSH and RDP. |
Web Application | Connectivity | Connect via the IP address of the load balancer (if redundant, connect via the shared IP address). Login as sysadmin, switch to a user with admin rights, and check a few views:
|
Test Call | Functionality | Make a test call. Check that it is received by the system and that audio is heard. If possible:
|
Test Chat / Whatsapp | Functionality | Make a test chat. Make sure it is distributed to an agent, and that the agent can reply. |
Virus Scanners | Activity | Make sure that no real-time No virus scanner is active on all telephony servers (Real-Time Virus Scanners can excessively impact live telephony to the point where no calls will be properly functioning)should be installed on the telephony server. Virus scanners can have negative impact on live telephony systems and should not scan in and outgoing traffic in the network, or the filesystems used by jtel software |
Component and Role Checks
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