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Get the idea?

You can now build the application just once, using variable objects for:

  • The opening times / holidays check object
  • The play voice objects
  • The connect to sales and support objects

Finished Application

The finished application will look something like this:*** TODO SCREENSHOTS ***

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Variable Objects

Let's look inside the variable objects:*** TODO SCREENSHOTS ***. As you can see, these all reference parameters (variables) defined in the service number parameters.

Branch Opening Hours

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Welcome

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Closed

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Connect Sales

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Connect Support

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Service Number Parameters

And finally let's see the relevant service number parameters.*** TODO SCREENSHOTS ***

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Other Service Numbers

The other two service numbers would be configured in the same way - using the same routing application, but different sets of parameters for the prompts, opening times and holiday lists, and connect destinations.

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