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Name | Desciption | Criteria Used | |
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Campaign Times - Start | The time stamp when the current dialler campaign started. | ||
Campaign Times - End | The time stamp when the current dialler campaign ended | ||
Call Attempts | The total number of calls | initatedinitiated in the current dialler campaign over the selected granularity and within a particular time slice. | SUM( nTriesConnected ) + SUM( nTriesNoAnswer ) + SUM( nTriesBusy ) + SUM( nTriesInvalid ) + SUM( nTriesAborted ) + SUM( nTriesAnsweringMachine ) + SUM( nTriesError ) |
Call Attempts - Connected | The total number of call successfully connected to the destination in the current dialler campaign over the selected granularity and within a particular time slice. | SUM( nTriesConnected ) | |
Call Attempts - No Answer | The total number of call initated in the current dialler campaign over the selected granularity and within a particular time slice and was not connected because the destination did not | answeredanswer. | SUM( nTriesNoAnswer ) |
Call Attempts - Busy | The total number of call initated in the current dialler campaign over the selected granularity and within a particular time slice and was not connected because the destination was busy. | SUM( nTriesBusy ) | |
Call Attempts - Invalid | The total number of call initated in the current dialler campaign over the selected granularity and within a particular time slice and was not connected because the destination number was invalid. | SUM( nTriesInvalid ) | |
Call Attempts - Aborted | The total number of call initated in the current dialler campaign over the selected granularity and within a particular time slice and was not connected because the | call was rejected by the destination.outdial was aborted | SUM( nTriesAborted ) |
Call Attempts - Ans. Machine | The total number of call initated in the current dialler campaign over the selected granularity and within a particular time slice and was not connected because the destination number was invalid. | SUM( nTriesAnsweringMachine ) | |
Call Attempts - Error | The total number of call initated in the current dialler campaign over the selected granularity and within a particular time slice and was not connected because an error occured. | SUM( nTriesError ) | |
Contact Results - Done | Total amount of the the result code "done" was set in the current dialler campaign over the selected granularity and within a particular time slice. | SUM( nContactsDone ) | |
Contact Results - Aborted | Total amount of the the result code "Aborted" was set in the current dialler campaign over the selected granularity and within a particular time slice. | SUM( nContactsAborted ) | |
Contact Results - Appointment | Total amount of the the result code "Appointment" was set in the current dialler campaign over the selected granularity and within a particular time slice. | SUM( nContactsAppointment ) | |
Contact Results - Delay | Total amount of the the result code "Delay" was set in the current dialler campaign over the selected granularity and within a particular time slice. | SUM( nContactsDelayed |
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