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This report indicates how many inbound calls were routed through the selected ACD groups and how many much time each selected transaction code (TAC) was set in a particular time slice. It additionaly indicates the ratio amount of time each TAC was set and the total calls answered. This report can display up to 7 transaction codes while while ACD Transaction Code Report 2 can display up to 20 transaction codes.
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| Formula Used | Description |
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| CallsAnswered * 100 / CallsTotal | The ratio between the calls answered by agent and the total number of calls offered during the opening time within a particular time sliec. |
Current TAC as % of Calls Answered
| Formula Used | Description |
|---|
| TAC set * 100 / CallsAnswered | The ratio between the amount of time the current TAC was set and the total number of calls answered by agent during the opening time within a particular time slice. |
| Table of Contents |
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| maxLevel | 2 |
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| outline | true |
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| type | flat |
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