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This report is optimised for the following output formats:

Status
subtletrue
colourRed
titlePDF
Status
subtletrue
colourBlue
titleHTML

Image Added

Columns

The following columns are provided.

Total Calls

A - AcdGetCalls_ServiceNumbers
Include+
scrollEditorUrlhttps://wiki.jtel.de/display/JPW/A+-+AcdGetCalls_ServiceNumbers
spaceKeyJPW
A - AcdGetCalls_ServiceNumbersscrollEditorDisplayTitleA - AcdGetCalls_ServiceNumbers
scrollPageId2D881E6B01787E4188AA635A6E3ABB15

Total Parallel Calls

Include+
A - AcdGetParallelCallsMax_ServiceNumbersscrollEditorUrlhttps://wiki.jtel.de/display/JPW/A+-+AcdGetParallelCallsMax_ServiceNumbers
spaceKeyJPW
A - AcdGetParallelCallsMax_ServiceNumbersscrollEditorDisplayTitleA - AcdGetParallelCallsMax_ServiceNumbers
scrollPageId2D881E6B01787E42BE6A30730C5F262E

Post Call Duration ???

A - AcdGetParallelCallsMax_ServiceNumbers
Include+
scrollEditorUrlhttps://wiki.jtel.de/display/JPW/A+-+AcdGetParallelCallsMax_ServiceNumbers
spaceKeyJPW
A - AcdGetParallelCallsMax_ServiceNumbersscrollEditorDisplayTitleA - AcdGetParallelCallsMax_ServiceNumbers
scrollPageId2D881E6B01787E42BE6A30730C5F262E

In Service

Include+
A - AcdGetInServiceCalls_ServiceNumbersscrollEditorUrlhttps://wiki.jtel.de/display/JPW/A+-+AcdGetInServiceCalls_ServiceNumbers
spaceKeyJPW
A - AcdGetInServiceCalls_ServiceNumbersscrollEditorDisplayTitleA - AcdGetInServiceCalls_ServiceNumbers
scrollPageId2D881E6B01787E59D4CAB55E00EFD45C

Not In Service

A - AcdGetNotInServiceCalls_ServiceNumbers
Include+
scrollEditorUrlhttps://wiki.jtel.de/display/JPW/A+-+AcdGetNotInServiceCalls_ServiceNumbers
spaceKeyJPW
A - AcdGetNotInServiceCalls_ServiceNumbersscrollEditorDisplayTitleA - AcdGetNotInServiceCalls_ServiceNumbers
scrollPageId2D881E6B01787E5ABD62576223DE24D3

Hungup <=

Include+
A - AcdGetInTimeHangupCalls_ServiceNumbersscrollEditorUrlhttps://wiki.jtel.de/display/JPW/A+-+AcdGetInTimeHangupCalls_ServiceNumbers
spaceKeyJPWA - AcdGetInTimeHangupCalls_ServiceNumbers
scrollEditorDisplayTitleA - AcdGetInTimeHangupCalls_ServiceNumbers
scrollPageId2D881E6B01787E5E30C4FEED663FC41D

Hungup >

Include+
A - AcdGetNotInTimeHangupCalls_ServiceNumbersscrollEditorUrlhttps://wiki.jtel.de/display/JPW/A+-+AcdGetNotInTimeHangupCalls_ServiceNumbers
spaceKeyJPW
A - AcdGetNotInTimeHangupCalls_ServiceNumbersscrollEditorDisplayTitleA - AcdGetNotInTimeHangupCalls_ServiceNumbers
scrollPageId2D881E6B01787E60881E606C20EF116F

Total Duration Ringing Incoming Time

Include+
A - AcdGetRingingIncomingDuration_ServiceNumbersscrollEditorUrlhttps://wiki.jtel.de/display/JPW/A+-+AcdGetRingingIncomingDuration_ServiceNumbers
spaceKeyJPWA - AcdGetRingingIncomingDuration_ServiceNumbers
scrollEditorDisplayTitleA - AcdGetRingingIncomingDuration_ServiceNumbers
scrollPageId2D881E6B01787E61B2E521C970C903FE

Ø Duration Ringing Incoming Time

Include+
A - AcdGetRingingIncomingDurationAvg_ServiceNumbersscrollEditorUrlhttps://wiki.jtel.de/display/JPW/A+-+AcdGetRingingIncomingDurationAvg_ServiceNumbers
spaceKeyJPWA - AcdGetRingingIncomingDurationAvg_ServiceNumbers
scrollEditorDisplayTitleA - AcdGetRingingIncomingDurationAvg_ServiceNumbers
scrollPageId2D881E6B01787E6327EBDA000C4C75A1

Total Duration Ringing Agent Time

Include+
A -AcdGetRingingAgentDurationAvg_ServiceNumbersscrollEditorUrlhttps://wiki.jtel.de/display/JPW/A+-AcdGetRingingAgentDurationAvg_ServiceNumbers
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A -AcdGetRingingAgentDurationAvg_ServiceNumbersscrollEditorDisplayTitleA -AcdGetRingingAgentDurationAvg_ServiceNumbers
scrollPageId2D881E6B01787E65A6946A9212DC7B47

 Ø Duration Ringing Agent Time

A - AcdGetCalls_ServiceNumbers
Include+
scrollEditorUrlhttps://wiki.jtel.de/display/JPW/A+-+AcdGetCalls_ServiceNumbers
spaceKeyJPWA - AcdGetCalls_ServiceNumbers
scrollEditorDisplayTitleA - AcdGetCalls_ServiceNumbers
scrollPageId2D881E6B01787E4188AA635A6E3ABB15

Total Agents

Include+
A - AcdGetTotalAgents_ServiceNumbersscrollEditorUrlhttps://wiki.jtel.de/display/JPW/A+-+AcdGetTotalAgents_ServiceNumbers
spaceKeyJPW
A - AcdGetTotalAgents_ServiceNumbersscrollEditorDisplayTitleA - AcdGetTotalAgents_ServiceNumbers
scrollPageId2D881E6B01787E67B334657F2B046610

Total VoiceMail

A - AcdGetVoiceMailCalls_ServiceNumbers
Include+
scrollEditorUrlhttps://wiki.jtel.de/display/JPW/A+-+AcdGetVoiceMailCalls_ServiceNumbers
spaceKeyJPW
A - AcdGetVoiceMailCalls_ServiceNumbersscrollEditorDisplayTitleA - AcdGetVoiceMailCalls_ServiceNumbers
scrollPageId2D881E6B01787E6B5B7515023A8C695D

Number Call Backs

A - AcdGetCallBackCalls_ServiceNumbers
Include+
scrollEditorUrlhttps://wiki.jtel.de/display/JPW/A+-+AcdGetCallBackCalls_ServiceNumbers
spaceKeyJPW
A - AcdGetCallBackCalls_ServiceNumbersscrollEditorDisplayTitleA - AcdGetCallBackCalls_ServiceNumbers
scrollPageId2D881E6B01787E69958EB2C6067CA666

Hangups before Queue

Include+
A - AcdGetHangupsBeforeQueue_ServiceNumbersscrollEditorUrlhttps://wiki.jtel.de/display/JPW/A+-+AcdGetHangupsBeforeQueue_ServiceNumbers
spaceKeyJPW
A - AcdGetHangupsBeforeQueue_ServiceNumbersscrollEditorDisplayTitleA - AcdGetHangupsBeforeQueue_ServiceNumbers
scrollPageId2D881E6B01787E6CD6024CCA476F2FFF

Hangups Queue

Include+
A - AcdGetHangupsQueue_ServiceNumbersscrollEditorUrlhttps://wiki.jtel.de/display/JPW/A+-+AcdGetHangupsQueue_ServiceNumbers
spaceKeyJPWA - AcdGetHangupsQueue_ServiceNumbers
scrollEditorDisplayTitleA - AcdGetHangupsQueue_ServiceNumbers
scrollPageId2D881E6B01787E6DE32A4F72766D3673

...

A - AcdGetTotalOtherCalls_ServiceNumbers

Include+
A - AcdGetTotalOtherCalls_ServiceNumbersscrollEditorUrlhttps://wiki.jtel.de/display/JPW/A+-+AcdGetTotalOtherCalls_ServiceNumbers
spaceKeyJPWA - AcdGetTotalOtherCalls_ServiceNumbers
scrollEditorDisplayTitleA - AcdGetTotalOtherCalls_ServiceNumbers
scrollPageId2D881E6B01787E6ED83FB0C74A7385E4

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