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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

A - AcdGetHangupsQueue_ServiceNumbers

Criteria Used (see also A - Service Number KPIs )

Description

a.bCallerHangup = 1

acdb.dtGroupEnd IS NOT NULL

acdb.dtQueueStart IS NOT NULL

acdb.dtAgentConnect IS NULL

The total number of inbound and outbound calls which were made through a service number within a particular time slice and which were hung up in the queue by the caller.


Sv translation
languagefr

A - AcdGetHangupsQueue_ServiceNumbers

Critères utilisés (voir aussi KPIs du numéro de service)

Description

a.bCallerHangup = 1

acdb.dtGroupEnd IS NOT NULL

acdb.dtQueueStart IS NOT NULL

acdb.dtAgentConnect IS NULL

Le nombre total d'appels entrants et sortants qui ont été passés par un numéro de service dans une tranche de temps donnée et qui ont été raccrochés dans la file d'attente par l'appelant.