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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

A - AcdGetHangupsBeforeQueue_ServiceNumbers

Criteria Used (see also A - Service Number KPIs )

Description

a.bCallerHangup = 1

acdb.dtQueueStart IS NULL

The total number of inbound and outbound calls which were made through a service number within a particular time slice and which were hung up by the caller before the the queue started.


Sv translation
languagefr

A - AcdGetHangupsBeforeQueue_ServiceNumbers

Critères utilisés (voir aussi KPIs du numéro de service)

Description

a.bCallerHangup = 1

acdb.dtQueueStart IS NULL

Le nombre total d'appels entrants et sortants qui ont été passés par un numéro de service dans une tranche de temps donnée et qui ont été raccrochés par l'appelant avant le début de la file d'attente.