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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

A - AcdGetTotalAgents_ServiceNumbers

Criteria Used (see also A - Service Number KPIs)

Description

acdb.dtCallConnect IS NOT NULL

All inbound and outbound calls which were made through a service number within a particular time slice and were successfully connected to an agent.


Sv translation
languagefr

A - AcdGetTotalAgents_ServiceNumbers

Critères utilisés (voir aussi A - KPIs du numéro de service)

Description

acdb.dtCallConnect IS NOT NULL

Tous les appels entrants et sortants qui ont été passés par un numéro de service dans une tranche de temps donnée et qui ont été mis en relation avec un agent.