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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

A - AcdGetNotInTimeHangupCalls_ServiceNumbers

Criteria Used (see also A - Service Number KPIs )

Description

bCallerHangup = 1

dtAgentConnect IS NULL

AcdGroupEndReasonsID IN ( 1, 2, 3, 4 )

( dtGroupEnd - dtGroupStart ) > HangupSeconds

All inbound and outbound calls which were made through a service number within a particular time slice, which were not connected to an agent and where the caller hungup before or in the ACD queue after the sepcified HangupSeconds.

See also Value Reference - AcdGroupEndReasons.


Sv translation
languagefr

A - AcdGetNotInTimeHangupCalls_ServiceNumbers

Critères utilisés (voir aussi KPIs du numéro de service)

Description

bCallerHangup = 1

dtAgentConnect IS NULL

AcdGroupEndReasonsID IN ( 1, 2, 3, 4 )

( dtGroupEnd - dtGroupStart ) > HangupSeconds

Tous les appels entrants et sortants passés par un numéro de service dans une tranche de temps particulière, qui ont été connectés à un agent en dehors des ServiceLevelSeconds spécifiées.

Voir aussi Valeur de référence - AcdGroupEndReasons