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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

A - AcdGetNotInServiceCalls_ServiceNumbers

Criteria Used (see also A - Service Number KPIs )

Description

acdb.dtAgentConnect IS NOT NULL

( dtAgentConnect - dtGroupStart ) > ServiceLevelSeconds

All inbound and outbound calls which were made through a service number within a particular time slice, which were connected to an agent outside the specified ServiceLevelSeconds.

If ServiceLevelSeconds is 0, then this value is 0.


Sv translation
languagefr

A - AcdGetNotInServiceCalls_ServiceNumbers

Critères utilisés (voir aussi KPIs du numéro de service)

Description

acdb.dtAgentConnect IS NOT NULL

( dtAgentConnect - dtGroupStart ) > ServiceLevelSeconds

Tous les appels entrants et sortants passés par un numéro de service dans une tranche de temps particulière, qui ont été connectés à un agent en dehors des ServiceLevelSeconds spécifiées.

Si ServiceLevelSeconds est égal à 0, cette valeur est égale à 0.