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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

A - AcdGetTotalServiceCalls_ServiceNumbers

Criteria Used (see also A - Service Number KPIs )

Description

acdb.dtAgentConnect IS NOT NULL

All inbound and outbound calls which was made through a ACD group within a particular time slice and were successfully connected to an agent.


Sv translation
languagefr

A - AcdGetTotalServiceCalls_ServiceNumbers

Critères utilisés (voir aussi KPIs du numéro de service)

Description

acdb.dtAgentConnect IS NOT NULL

Tous les appels entrants et sortants qui ont été faits par un groupe ACD dans une tranche de temps particulière et qui ont été connectés avec succès à un agent.