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B - AcdGetACDTransferAgentCallsDurationAvg_Agent

Criteria Used (see also B - ACD Agents KPIs )

Description

AVG(b.dtCallEnd - b.dtCallConnect)

b.bTransferAgent = 1

OR
b.bTransferExternalNumber = 1

b.CONNRES = 1

Average duration of inbound and outbound calls transferred to the agent from another agent.


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