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B - AcdGetACDTransferAgentTakenCalls_Agent

Criteria Used (see also B - ACD Agents KPIs )

Description

b.bTransferAgent = 1

OR
b.bTransferExternalNumber = 1

b.CONNRES = 1acdb.dtAgentConnect IS NOT NULL

Total inbound and outbound calls transferred to the agent from another agent and which were answered.


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