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Sv translation
languageen

B - AcdGetACDTransferAgentTakenCalls_Agent

Criteria Used (see also B - ACD Agents KPIs )

Description

b.bTransferAgent = 1

OR
b.bTransferExternalNumber = 1

acdb.dtAgentConnect IS NOT NULLb.CONNRES = 1

Total inbound and outbound calls transferred by an agent to anothter agent or to an external number to the agent from another agent and which were answered.


Sv translation
languagefr

B - AcdGetACDTransferAgentTakenCalls_Agent

Critères utilisés (voir aussi B - KPIs des agents ACD )

Description

b.bTransferAgent = 1

b.bTransferExternalNumber = 1

acdb.dtAgentConnect IS NOT NULL

Total des appels entrants et sortants transférés par un agent à à l'agent depuis un autre agent ou à un numéro externe et auxquels il a été répondu.