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B - AcdGetACDOutdialCalls_Agent

Criteria Used (see also B - ACD Agents KPIs )

Description

acdbb.bOutbound = 1

b.bTransferAgent = 0

b.bTransferExternalNumber = 0

Total outbound calls made by agents within a particular time slice. Except calls transferred by an agent to another agent or to an external number.


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