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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

AcdB - AcdGetRingingDurationAgent_Group

Criteria Used (See Also AcdB - ACD Groups KPIs )

Description

sum (b. dtCallConnect - b.dtCallStart)

WHERE

acdb.bOutbound = 0

Total ringing time on the line of the selected agent in the ACD group(s) he is logged in within a particular time slice.


Sv translation
languagefr

AcdB - AcdGetRingingDurationAgent_Group

Critères utilisés (voir aussi AcdB - KPI des groupes ACD )

Description

sum (b. dtCallConnect - b.dtCallStart)

WHERE

acdb.bOutbound = 0

Durée totale de sonnerie sur la ligne de l'agent sélectionné dans le (s) groupe (s) ACD auquel il est connecté dans une tranche de temps particulière.