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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

AcdB - AcdGetGroupCalls_Agent

Criteria Used (See Also AcdB - ACD Groups KPIs )

Description

acdb.bOutbound = 0

AND acdb.AcdGroupsID = <ID current ACD group>

AND b.UsersID = <ID current agent>

All inbound calls routed to the current group and that were distributed to the current agent within a particular time slice.

See also Value Reference - CONNRES


Sv translation
languagefr

AcdB - AcdGetGroupCalls_Agent

Critères utilisés (voir aussi AcdB - KPI des groupes ACD )

Description

acdb.bOutbound = 0

AND acdb.AcdGroupsID = <ID current ACD group>

AND b.UsersID = <ID current agent>

Tous les appels entrants acheminés vers le groupe actuel et qui ont été distribués à l'agent actuel dans une tranche de temps particulière.

Voir aussi Référence Valeur de valeur référence - CONNRES