Versions Compared

Old Version 4

changes.mady.by.user jtel Support

Saved on

compared with

New Version Current

changes.mady.by.user jtel Support

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

AcdB - AcdGetEnquiryDurationAgent_Group

Criteria Used (See Also AcdB - ACD Groups KPIs )

Description

IF (b.dtEnquiryEnd IS NULL) THEN

sum (b.dtCallEnd - b.dtEnquiryStart)

ELSE

sum (b.dtEnquiryEnd - b.dtEnquiryStart)

WHERE

acdb.bOutbound = 0

Total duration of the enquiry calls of the current agent in the ACD group(s) in which he was logged in within a particular time slice.


Sv translation
languagefr

AcdB - AcdGetEnquiryDurationAgent_Group

Critères utilisés (voir aussi AcdB - KPI des groupes ACD )

Description

IF (b.dtEnquiryEnd IS NULL) THEN

sum (b.dtCallEnd - b.dtEnquiryStart)

ELSE

sum (b.dtEnquiryEnd - b.dtEnquiryStart)

WHERE

acdb.bOutbound = 0

Temps total d'interrogation Durée totale des appels de demande de renseignements de l'agent sélectionné actuel dans le(s) groupe(s) ACD dans lequel le(s)quel(s) il était connecté au cours d'dans une tranche de temps particulière.