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Sv translation
languageen

AcdB -AcdGetBreakingDurationAgentMax_Group

Criteria Used (See Also AcdB - ACD Groups KPIs )

Description

login.bGroupLoggedIn = 1
AND AcdAgentStatus.bPause = 1

Maximum breaking time of the current agent in the ACD group(s) in which he was logged in within a particular time slice.


Sv translation
languagefr

AcdB -AcdGetBreakingDurationAgentMax_Group

Critères utilisés (voir aussi AcdB - KPI des groupes ACD )

Description

login.bGroupLoggedIn = 1
AND AcdAgentStatus.bPause = 1

Temps de pause maximum de l'agent actuel dans le(s) groupe(s) ACD dans le(s)quel(s) il a été connecté dans une tranche de temps particulière.