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Parameter | Default Value | Purpose |
Portal.ACD.Statistics.JTELStats2.Compress.CompressedUA.SecondsToWait | 7200 | The minimum time after the end of a time interval before statistics are aggregated. |
Portal.ACD.Statistics.JTELStats2.Compress.CompressedUA.NextTimeSlice | - | The date / time of the next time slice to be calculated. This parameter can be reset to an earlier date / time in which case the system will recalculate all intervals from the given date and time again. |
| Portal.ACD.Statistics.JTELStats2.Compress.CompressedUA.CustomCompress | The name of a stored procedure, in JTELStats2, which is called after the system statistics discussed below have been aggregated. This can be used to provide additional values in additional tables as required by a custom installation. NOTE: changing the CompressedUA tables themselves is NOT supported. | |
| Portal.ACD.Statistics.JTELStats2.Compress.CompressedUA.CustomCompress.SuppressErrors | 0 | Set to 1, to suppress errors in the CustomCompress routine. If this flag is set, the system will continue with calculations for the data, even if the custom routine throws errors. |
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| Field | Type | Contents | |||
| ID | INT | A unique ID assigned to each record. Note, that IDs are not re-used, since if an interval is recalculated, the record is added with REPLACE, i.e. the existing record will be delteted and a new record with a new ID will be created in its place. | |||
| ClientsID | INT | ID of client from Clients table. | |||
| UsersID | INT | The ID of the user from the Users table. | |||
| UsersProfilesID | INT | The ID of the user profile from UserProfiles in which the agent was logged in. | |||
| ServiceNumbersID | INT | ID of service number from ServiceNumbers table. | |||
| DynamicPriorityGroupsID | INT | ID of dynamic priority group from DynamicPriorityGroups table. | |||
| RoutingApplicationsID | INT | ID of the routing application from the RoutingApplications Table. | |||
| AcdGroupsID | INT | ID of the ACD group, from the AcdGroups table. | |||
| dtIntervalStart | DATETIME | Date and Time of the start of the interval. | |||
| UsersUID | VARCHAR(64) | The UsersUID field. | |||
| UsersName | VARCHAR(64) | The Users Name. | |||
| UsersFirstName | VARCHAR(64) | The Users FirstName. | |||
| UsersProfilesName | VARCHAR(64) | The UsersProfiles Name. | |||
| ServiceNumbersRootNumber | VARCHAR(32) | The RootNumber field of the service number, as configured when the compressed statistics were created. | |||
| ServiceNumbersName | VARCHAR(64) | The Name field of the service number, as configured when the compressed statistics were created. | |||
| ServiceNumbersName2 | VARCHAR(64) | The Name2 field of the service number, as configured when the compressed statistics were created. | |||
| DynamicPriorityGroupsName | VARCHAR(64) | The Name field from the DynamicPriorityGroups table, as configured when the compressed statistics were created. | |||
| AcdGroupsName | VARCHAR(64) | The Name field from the AcdGroups table, as configured when the compressed statistics were created. | |||
| Direct_Count | INT | Calls directly to agent, total offered. | |||
| Direct_OK_Count | INT | Calls directly to agent, answered. | |||
| Direct_OK_Time_CallStart_CallConnect_Total | BIGINT | Calls directly to agent, answered, total seconds from dtCallStart to dtCallConnect. | |||
| Direct_OK_Time_CallStart_CallConnect_Max | INT | Calls directly to agent, answered, max seconds from dtCallStart to dtCallConnect. | |||
| Direct_OK_Time_CallConnect_CallEnd_Total | BIGINT | Calls directly to agent, answered, total seconds from dtCallConnect to dtCallEnd. | |||
| Direct_OK_Time_CallConnect_CallEnd_Max | INT | Calls directly to agent, answered, max seconds from dtCallConnect to dtCallEnd. | |||
| Direct_OK_PostCall_Count | INT | Calls directly to agent, answered, number of calls with post call work. | |||
| Direct_OK_PostCall_Time_Total | BIGINT | Calls directly to agent, answered, total time in post call work. | |||
| Direct_OK_PostCall_Time_Max | INT | Calls directly to agent, answered, max time in post call work. | |||
| Direct_NoAnswer_Count | INT | Calls directly to agent, not answered. | |||
| Direct_NoAnswer_Time_CallStart_CallEnd_Total | BIGINT | Calls directly to agent, not answered, total seconds from dtCallStart to dtCallEnd. | |||
| Direct_NoAnswer_Time_CallStart_CallEnd_Max | INT | Calls directly to agent, not answered, max seconds from dtCallStart to dtCallEnd. | |||
| Direct_Busy_Count | INT | Calls directly to agent, busy. | |||
| Direct_CallerHangup_Count | INT | Calls directly to agent, caller hangup. | |||
| Direct_CallerHangup_Time_CallStart_CallEnd_Total | BIGINT | Calls directly to agent, caller hangup, total seconds from dtCallStart to dtCallEnd. | |||
| Direct_CallerHangup_Time_CallStart_CallEnd_Max | INT | Calls directly to agent, caller hangup, max seconds from dtCallStart to dtCallEnd. | |||
| Direct_Reject_Count | INT | Calls directly to agent, rejected. | |||
| Direct_Reject_Time_CallStart_CallEnd_Total | BIGINT | Calls directly to agent, rejected, total seconds from dtCallStart to dtCallEnd. | |||
| Direct_Reject_Time_CallStart_CallEnd_Max | INT | Calls directly to agent, rejected, max seconds from dtCallStart to dtCallEnd. | |||
| Direct_Failure_Count | INT | Calls directly to agent, failed. | |||
| FromTransfer_Count | INT | Calls transferred to agent, total offered. | |||
| FromTransfer_OK_Count | INT | Calls transferred to agent, answered. | |||
| FromTransfer_OK_Time_CallStart_CallConnect_Total | BIGINT | Calls transferred to agent, answered, total seconds from dtCallStart to dtCallConnect. | |||
| FromTransfer_OK_Time_CallStart_CallConnect_Max | INT | Calls transferred to agent, answered, max seconds from dtCallStart to dtCallConnect. | |||
| FromTransfer_OK_Time_CallConnect_CallEnd_Total | BIGINT | Calls transferred to agent, answered, total seconds from dtCallConnect to dtCallEnd. | |||
| FromTransfer_OK_Time_CallConnect_CallEnd_Max | INT | Calls transferred to agent, answered, max seconds from dtCallConnect to dtCallEnd. | |||
| FromTransfer_OK_PostCall_Count | INT | Calls transferred to agent, answered, number of calls with post call work. | |||
| FromTransfer_OK_PostCall_Time_Total | BIGINT | Calls transferred to agent, answered, total time in post call work. | |||
| FromTransferFromTransfer_OK_PostCall_Time_Max | INT | Calls transferred to agent, answered, max time in post call work. | |||
| FromTransfer_NoAnswer_Count | INT | Calls transferred to agent, not answered. | |||
| FromTransfer_NoAnswer_Time_CallStart_CallEnd_Total | BIGINT | Calls transferred to agent, not answered, total seconds from dtCallStart to dtCallEnd. | |||
| FromTransfer_NoAnswer_FromTransfer_NoAnswer_Time_CallStart_CallEnd_Max | INT | Calls transferred to agent, not answered, max seconds from dtCallStart to dtCallEnd. | |||
| FromTransfer_Busy_Count | INT | Calls transferred to agent, busy. | |||
| FromTransfer_CallerHangup_Count | INT | Calls transferred to agent, caller hangup. | |||
| FromTransfer_CallerHangup_Time_CallStart_CallEnd_Total | BIGINT | Calls transferred to agent, caller hangup, total seconds from dtCallStart to dtCallEnd. | |||
| FromTransfer_CallerHangup_Time_CallStart_CallEnd_Max | INT | Calls transferred to agent, caller hangup, max seconds from dtCallStart to dtCallEnd. | |||
| FromTransfer_Reject_Count | INT | Calls transferred to agent, rejected. | |||
| FromTransfer_Reject_Time_CallStart_CallEnd_Total | BIGINT | Calls transferred to agent, rejected, total seconds from dtCallStart to dtCallEnd. | |||
| FromTransfer_Reject_FromTransfer_Reject_Time_CallStart_CallEnd_Max | INT | Calls transferred to agent, rejected, max seconds from dtCallStart to dtCallEnd. | |||
| FromTransfer_Failure_Count | INT | Calls transferred to agent, failed. | |||
| TransferOut_Number_Count | INT | Calls transferred out to number by agent, total attempts. | |||
| TransferOut_Number_OK_Count | INT | Calls transferred out to number by agent, answered. | |||
| TransferOut_Number_OK_Time_CallStart_CallConnect_Total | BIGINT | Calls transferred out to number by agent, answered, total seconds from dtCallStart to dtCallConnect. | |||
| TransferOut_Number_OK_Time_CallStart_CallConnect_Max | INT | Calls transferred out to number by agent, answered, max seconds from dtCallStart to dtCallConnect. | |||
| TransferOut_Number_OK_Time_CallConnect_CallEnd_Total | BIGINT | Calls transferred out to number by agent, answered, total seconds from dtCallConnect to dtCallEnd. | |||
| TransferOut_Number_OK_Time_CallConnect_CallEnd_Max | INT | Calls transferred out to number by agent, answered, max seconds from dtCallConnect to dtCallEnd. | |||
| TransferOut_Number_NoAnswer_Count | INT | Calls transferred out to number by agent, no answer. | |||
| TransferOut_Number_NoAnswer_Time_CallStart_CallEnd_Total | BIGINT | Calls transferred out to number by agent, no answer, total seconds from dCallStart to dtCallEnd. | |||
| TransferOut_Number_NoAnswer_Time_CallStart_CallEnd_Max | INT | Calls transferred out to number by agent, no answer, max seconds from dCallStart to dtCallEnd. | |||
| TransferOut_Number_Busy_Count | INT | Calls transferred out to number by agent, busy. | |||
| TransferOut_Number_CallerHangup_Count | INT | Calls transferred out to number by agent, caller hangup. | |||
| TransferOut_Number_CallerHangup_Time_CallStart_CallEnd_Total | BIGINT | Calls transferred out to number by agent, caller hangup, total seconds from dCallStart to dtCallEnd. | |||
| TransferOut_Number_CallerHangup_Time_CallStart_CallEnd_Max | INT | Calls transferred out to number by agent, caller hangup, max seconds from dCallStart to dtCallEnd. | |||
| TransferOut_Number_Reject_Count | INT | Calls transferred out to number by agent, rejected. | |||
| TransferOut_Number_Reject_Time_CallStart_CallEnd_Total | BIGINT | Calls transferred out to number by agent, rejected, total seconds from dCallStart to dtCallEnd. | |||
| TransferOut_Number_Reject_Time_CallStart_CallEnd_Max | INT | Calls transferred out to number by agent, rejected, max seconds from dCallStart to dtCallEnd. | |||
| TransferOut_Number_Failure_Count | INT | Calls transferred out to number by agent, failed. | |||
| TransferOut_Group_Count | INT | Calls transferred out to group by agent, total attempts. | |||
| TransferOut_Group_OK_Count | INT | Calls transferred out to group by agent, answered. | |||
| TransferOut_Group_OK_Time_CallStart_CallConnect_Total | BIGINT | Calls transferred out to group by agent, answered, total seconds from dtCallStart to dtCallConnect. | |||
| TransferOut_Group_OK_Time_CallStart_CallConnect_Max | INT | Calls transferred out to group by agent, answered, max seconds from dtCallStart to dtCallConnect. | |||
| TransferOut_Group_OK_Time_CallConnect_CallEnd_Total | BIGINT | Calls transferred out to group by agent, answered, total seconds from dtCallConnect to dtCallEnd. | |||
| TransferOut_Group_OK_Time_CallConnect_CallEnd_Max | INT | Calls transferred out to group by agent, answered, max seconds from dtCallConnect to dtCallEnd. | |||
| TransferOut_Group_NoAnswerTransferOut_Group_NoAnswer_Count | INT | Calls transferred out to group by agent, no answer. | |||
| TransferOut_Group_NoAnswer_Time_CallStart_CallEnd_Total | BIGINT | Calls transferred out to group by agent, no answer, total seconds from dCallStart to dtCallEnd. | |||
| TransferOut_Group_NoAnswer_Time_CallStart_CallEnd_Max | INT | Calls transferred out to group by agent, no answer, max seconds from dCallStart to dtCallEnd. | |||
| TransferOut_Group_Busy_Count | INT | Calls transferred out to group by agent, busy. | |||
| TransferOut_Group_CallerHangup_Count | INT | Calls transferred out to group by agent, caller hangup. | |||
| TransferOut_Group_CallerHangup_Time_CallStart_CallEnd_Total | BIGINT | Calls transferred out to group by agent, caller hangup, total seconds from dCallStart to dtCallEnd. | |||
| TransferOut_GroupTransferOut_Group_CallerHangup_Time_CallStart_CallEnd_Max | INT | Calls transferred out to group by agent, caller hangup, max seconds from dCallStart to dtCallEnd. | |||
| TransferOut_Group_Reject_Count | INT | Calls transferred out to group by agent, rejected. | |||
| TransferOut_Group_Reject_Time_CallStart_CallEnd_Total | BIGINT | Calls transferred out to group by agent, rejected, total seconds from dCallStart to dtCallEnd. | |||
| TransferOut_Group_Reject_Time_CallStart_CallEnd_Max | INT | Calls transferred out to group by agent, rejected, max seconds from dCallStart to dtCallEnd. | |||
| TransferOut_Group_Failure_Count | INT | Calls transferred out to group by agent, failed. | |||
| TransferOut_Agent_Count | INT | Calls transferred out to agent by agent, total attempts. | |||
| TransferOutTransferOut_Agent_OK_Count | INT | Calls transferred out to agent by agent, answered. | |||
| TransferOut_Agent_OK_Time_CallStart_CallConnect_Total | BIGINT | Calls transferred out to agent by agent, answered, total seconds from dtCallStart to dtCallConnect. | |||
| TransferOut_Agent_OK_Time_CallStart_CallConnect_Max | INT | Calls transferred out to agent by agent, answered, max seconds from dtCallStart to dtCallConnect. | |||
| TransferOut_Agent_OK_Time_CallConnect_CallEnd_Total | BIGINT | Calls transferred out to agent by agent, answered, total seconds from dtCallConnect to dtCallEnd. | |||
| TransferOut_Agent_OK_Time_CallConnect_CallEnd_Max | INT | Calls transferred out to agent by agent, answered, max seconds from dtCallConnect to dtCallEnd. | |||
| TransferOut_Agent_NoAnswer_Count | INT | Calls transferred out to agent by agent, no answer. | |||
| TransferOut_Agent_NoAnswer_Time_CallStart_CallEnd_Total | Total | BIGINT | Calls transferred out to agent by agent, no answer, total seconds from dCallStart to dtCallEnd. | ||
| TransferOut_Agent_NoAnswer_Time_CallStart_CallEnd_Max | INT | Calls transferred out to agent by agent, no answer, max seconds from dCallStart to dtCallEnd. | |||
| TransferOut_Agent_Busy_Count | INT | Calls transferred out to agent by agent, busy. | |||
| TransferOut_Agent_CallerHangup_Count | INT | Calls transferred out to agent by agent, caller hangup. | |||
| TransferOut_Agent_CallerHangup_Time_CallStart_CallEnd_Total | BIGINT | Calls transferred out to agent by agent, caller hangup, total seconds from dCallStart to dtCallEnd. | |||
| TransferOut_Agent_CallerHangup_Time_CallStart_CallEnd_Max | INT | Calls transferred out to agent by agent, caller hangup, max seconds from dCallStart to dtCallEnd. | |||
| TransferOut_Agent_Reject_Count | INT | Calls transferred out to agent by agent, rejected. | |||
| TransferOut_Agent_Reject_Time_CallStart_CallEnd_Total | BIGINT | Calls transferred out to agent by agent, rejected, total seconds from dCallStart to dtCallEnd. | |||
| TransferOut_Agent_Reject_Time_CallStart_CallEnd_Max | INT | Calls transferred out to agent by agent, rejected, max seconds from dCallStart to dtCallEnd. | |||
| TransferOut_Agent_Failure_Count | INT | Calls transferred out to agent by agent, failed. |