@RestResource(urlMapping='/jtelACD/getCallerInformation') global with sharing class JTELACD_GetCallerInformation { @HttpGet global static String doGet() { RestRequest req = RestContext.request; RestResponse res = RestContext.response; // This is how to access URLParams if required // List<String> URLParams = req.requestURI.split('/'); // Example: ["","jtelACD","getCallerInformation"] // Extract the request parameters String CallerID = req.params.get('CallerID'); String ServiceNumber = req.params.get('ServiceNumber'); String ServiceName = req.params.get('ServiceName'); // PerformFrom SOSLrelease Query3.25 over contacts- 2021-07-02 and leads, searching for the phone number with *wildcards*upwards String soslSearchStringFunction = '*' + CallerID + '*'; List<List<SObject>> searchList = [FIND :soslSearchString IN ALL FIELDS RETURNING Contact, Lead]; List<Contact> contacts = ( (List<Contact>) searchList[0] ); List<Lead> leads = ( (List<Lead>) searchList[1] ); // Multple hits? if( contacts.size() + leads.size() > 1 ) { // Multiple hits res.statusCode = 300; return null; } if( contacts.size() > 0 ) { // Query for exact contact String Id = (String) contacts.get(0).get('Id'); Set<String> fieldSet = schema.describeSObjects(new String[] { 'Contact' } )[0].fields.getMap().keyset(); List<String> fieldList = new List<String>( fieldSet ); String query = 'SELECT ' + String.join( fieldList, ',' ) + ' FROM Contact WHERE Id = \'' + Id + '\''; @RestResource(urlMapping='/jtelACD/getCallerInformation') global with sharing class JTELACD_GetCallerInformation { @HttpGet global static String doGet() { RestRequest req = RestContext.request; RestResponse res = RestContext.response; // This is how to access URLParams if required // List<String> URLParams = req.requestURI.split('/'); // Example: ["","jtelACD","getCallerInformation"] // Extract the request parameters String CallerID = req.params.get('CallerID'); String ServiceNumber = req.params.get('ServiceNumber'); String ServiceName = req.params.get('ServiceName'); // Perform SOSL Query over contacts and leads, searching for the phone number with *wildcards* String soslSearchString = '*' + CallerID + '*'; List<List<SObject>> searchList = [FIND :soslSearchString IN ALL FIELDS RETURNING Contact, Lead]; List<Contact> contacts = ( (List<Contact>) searchList[0] ); List<Lead> leads = ( (List<Lead>) searchList[1] ); // Multple hits? if( contacts.size() + leads.size() > 1 ) { // Multiple hits res.statusCode = 300; return null; } if( contacts.size() > 0 ) { // Query for exact contact String Id = (String) contacts.get(0).get('Id'); Set<String> fieldSet = schema.describeSObjects(new String[] { 'Contact' } )[0].fields.getMap().keyset(); List<String> fieldList = new List<String>( fieldSet ); String query = 'SELECT ' + String.join( fieldList, ',' ) + ' FROM Contact WHERE Id = \'' + Id + '\''; Contact = Database.query( query ); // 200 OK will be returned by default return JSON.serialize( contact ); } if( leads.size() > 0 ) { // Query for exact lead String Id = (String) leads.get(0).get('Id'); Set<String> fieldSet = schema.describeSObjects(new String[] { 'Lead' } )[0].fields.getMap().keyset(); List<String> fieldList = new List<String>( fieldSet ); String query = 'SELECT ' + String.join( fieldList, ',' ) + ' FROM Lead WHERE Id = \'' + Id + '\''; Lead = Database.query( query ); // 200 OK will be returned by default return JSON.serialize( lead ); } // Nothing found res.statusCode = 404; return null; } } contact = Database.query( query ); // 200 OK will be returned by default return JSON.serialize( contact ); } if( leads.size() > 0 ) { // Query for exact lead String Id = (String) leads.get(0).get('Id'); Set<String> fieldSet = schema.describeSObjects(new String[] { 'Lead' } )[0].fields.getMap().keyset(); List<String> fieldList = new List<String>( fieldSet ); String query = 'SELECT ' + String.join( fieldList, ',' ) + ' FROM Lead WHERE Id = \'' + Id + '\''; Lead lead = Database.query( query ); // 200 OK will be returned by default return JSON.serialize( lead ); } // Nothing found res.statusCode = 404; return null; } }

req.params.get('Function'); String UserData = req.params.get('UserData'); String UserData2 = req.params.get('UserData2'); String UserData3 = req.params.get('UserData3'); // Specifying a Function is intended to allow the developer to perform different types of query. // As an example, we just return the data back if a function is specified. // In a real world case, a query for example to search for and return a ticket, contract or some other record would be performed. if( Function != null && Function != '' ) { JSONGenerator gen = JSON.createGenerator( true ); gen.writeStartObject(); gen.writeStringField( 'CallerID', CallerID ); gen.writeStringField( 'ServiceNumber', ServiceNumber ); gen.writeStringField( 'ServiceName', ServiceName ); gen.writeStringField( 'Function', Function ); gen.writeStringField( 'UserData', UserData ); gen.writeStringField( 'UserData2', UserData2 ); gen.writeStringField( 'UserData3', UserData3 ); gen.writeEndObject(); return gen.getAsString(); } // Perform SOSL Query over contacts and leads, searching for the phone number with *wildcards* String soslSearchString = '*' + CallerID + '*'; List<List<SObject>> searchList = [FIND :soslSearchString IN ALL FIELDS RETURNING Contact, Lead]; List<Contact> contacts = ( (List<Contact>) searchList[0] ); List<Lead> leads = ( (List<Lead>) searchList[1] ); // Multple hits? if( contacts.size() + leads.size() > 1 ) { // Multiple hits res.statusCode = 300; return null; } if( contacts.size() > 0 ) { // Query for exact contact String Id = (String) contacts.get(0).get('Id'); Set<String> fieldSet = schema.describeSObjects(new String[] { 'Contact' } )[0].fields.getMap().keyset(); List<String> fieldList = new List<String>( fieldSet ); String query = 'SELECT ' + String.join( fieldList, ',' ) + ' FROM Contact WHERE Id = \'' + Id + '\''; Contact contact = Database.query( query ); // 200 OK will be returned by default return JSON.serialize( contact ); } if( leads.size() > 0 ) { // Query for exact lead String Id = (String) leads.get(0).get('Id'); Set<String> fieldSet = schema.describeSObjects(new String[] { 'Lead' } )[0].fields.getMap().keyset(); List<String> fieldList = new List<String>( fieldSet ); String query = 'SELECT ' + String.join( fieldList, ',' ) + ' FROM Lead WHERE Id = \'' + Id + '\''; Lead lead = Database.query( query ); // 200 OK will be returned by default return JSON.serialize( lead ); } // Nothing found res.statusCode = 404; return null; } }

curl.exe --silent -i -X GET --header "Authorization: Bearer <OAUTH_TOKEN>" --header "Connection: Close" "https://<SALES_FORCE_INSTANCE_URL>/services/apexrest/jtelACD/getCallerInformation?CallerID=4989461495000&ServiceNumber=4980012345678&ServiceName=test&Function=testFunction&UserData=testUserData&UserData2=testUserData2&UserData3=testUserData3"