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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

AcdB - AcdGetWaitingTimeTotalAnswered_Group

Criteria Used (see also ACD Groups KPIs (AcdB))

Description

acdb.bOutbound = 0

acdb.dtAgentConnect IS NOT NULL

SUM(acdb.dtAgentConnect - acdb.dtQueueStart)

The total waiting time of all inbound calls which entered an ACD group within a particular time slice and was not successfully connected to an agent.


Sv translation
languagefr

AcdB - AcdGetWaitingTimeTotalAnswered_Group

Critères utilisés (voir aussi KPI des groupes ACD (AcdB))

Description

acdb.bOutbound = 0

acdb.dtAgentConnect IS NOT NULL

SUM(acdb.dtAgentConnect - acdb.dtQueueStart)

Temps d'attente total de tous les appels entrants qui sont entrés dans un groupe ACD au cours d'une tranche de temps particulière et n'ont pas réussi à se connecter à un agent.