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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

AcdB - AcdGetTotalServiceCalls_Group

Criteria Used (see also AcdB - ACD Groups KPIs)

Description

acdb.bOutbound = 0

acdb.dtAgentConnect IS NOT NULL

All inbound calls which entered an ACD group within a particular time slice and were successfully connected to an agent.


Sv translation
languagefr

AcdB - AcdGetTotalServiceCalls_Group

Critères utilisés (voir aussi AcdB - KPI des groupes ACD)

Description

acdb.bOutbound = 0

acdb.dtAgentConnect IS NOT NULL

Tous les appels entrants qui sont entrés dans un groupe ACD dans une tranche de temps particulière et ont été connectés avec succès à un agent.