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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

AcdB - AcdGetTotalOtherCalls_Group

Criteria Used (see also AcdB - ACD Groups KPIs)

Description

acdb.bOutbound = 0

a.dtCallConnect IS NULL

(a.bCallerHangup IS NULL ) OR ( a.bCallerHangup = 0 )

All inbound calls which entered an ACD group within a particular time slice, which were neither connected to an agent nor hung up by the caller.



Sv translation
languagefr

AcdB - AcdGetTotalOtherCalls_Group

Critères utilisés (voir aussi AcdB - KPI des groupes ACD)

Description

acdb.bOutbound = 0

a.dtCallConnect IS NULL

(a.bCallerHangup IS NULL ) OR ( a.bCallerHangup = 0 )

Tous les appels entrants qui sont entrés dans un groupe ACD dans une tranche de temps donnée, qui n'ont été ni connectés à un agent ni raccrochés par l'appelant.