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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

AcdB - AcdGetPostCallTotalTime_Group

Criteria Used (see also ACD Groups KPIs (AcdB))

Description

SUM( PostCallInterval )

acdb.bOutbound = 0

acdb.dtAgentConnect IS NOT NULL

b.CONNRES = 1

b.PostCallInterval > 0

The total post call duration of all inbound calls which entered an ACD group within a particular time slice and where at least 1 second in status manual postcall and/or automatic postcall after the end of the call flow.


Sv translation
languagefr

AcdB - AcdGetPostCallTotalTime_Group

Critères utilisés (voir aussi KPI des groupes ACD (AcdB))

Description

SUM( PostCallInterval )

acdb.bOutbound = 0

acdb.dtAgentConnect IS NOT NULL

b.CONNRES = 1

b.PostCallInterval > 0

Durée totale de post-appel de tous les appels entrants qui sont entrés dans un groupe ACD dans une tranche de temps donnée et où au moins 1 seconde en statut post-appel manuel et / ou post-appel automatique après la fin du flux d'appels.