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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

AcdB - AcdGetParallelCallsMax_Group

Criteria Used (see also AcdB - ACD Groups KPIs)

Description

MAX( acdb.nParallelCallsByGroup )

acdb.bOutbound = 0

The maximum number of parallel inbound calls which were actually within the ACD group when the call entered the ACD group.


Sv translation
languagefr

AcdB - AcdGetParallelCallsMax_Group

Critères utilisés (voir aussi AcdB - KPI des groupes ACD)

Description

MAX( acdb.nParallelCallsByGroup )

acdb.bOutbound = 0

Le nombre maximum d'appels entrants parallèles qui se trouvaient réellement dans le groupe ACD lorsque l'appel est entré dans le groupe ACD.