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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

AcdB - AcdGetInServiceCallsByParam_Group_QueueStart

Criteria Used (see also AcdB - ACD Groups KPIs)

Description

acdb.bOutbound = 0

acdb.dtAgentConnect IS NOT NULL

( acdb.dtAgentConnect - acdb.dtQueueStart ) <= ServiceLevelSeconds

All inbound calls which entered the queue of an ACD group within a particular time slice, which were connected to an agent within (less than or equal to) the specified ServiceLevelSeconds.

Info

If ServiceLevelSeconds is 0, then this value is set to all calls connected to agents (i.e. ServiceLevelSeconds is ignored).



Sv translation
languagefr

AcdB - AcdGetInServiceCallsByParam_Group_QueueStart

Critères utilisés (voir aussi AcdB - KPI des groupes ACD)

Description

acdb.bOutbound = 0

acdb.dtAgentConnect IS NOT NULL

( acdb.dtAgentConnect - acdb.dtQueueStart ) <= ServiceLevelSeconds

Tous les appels entrants qui sont entrés dans la file d'attente d'un groupe ACD dans une tranche de temps particulière, qui ont été connectés à un agent dans (inférieur ou égal à) le ServiceLevelSeconds spécifié.

Info

If ServiceLevelSeconds is 0, then this value is set to all calls connected to agents (i.e. ServiceLevelSeconds is ignored).