Versions Compared

Old Version 3

changes.mady.by.user jtel Support

Saved on

compared with

New Version Current

changes.mady.by.user jtel Support

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

AcdB - AcdGetHangupsBeforeQueue_Group

Criteria Used (see also AcdB - ACD Groups KPIs)

Description

acdb.bOutbound = 0

a.bCallerHangup = 1

acdb.dtQueueStart IS NULL

The total number of inbound calls which entered an ACD group within a particular time slice and which were hung up by the caller before the the queue started.


Sv translation
languagefr

AcdB - AcdGetHangupsBeforeQueue_Group

Critères utilisés (voir aussi AcdB - KPI des groupes ACD)

Description

acdb.bOutbound = 0

a.bCallerHangup = 1

acdb.dtQueueStart IS NULL

Nombre total d'appels entrants qui sont entrés dans un groupe ACD au cours d'une tranche de temps donnée et qui ont été raccrochés par l'appelant avant le début de la file d'attente.