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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

AcdB - AcdGetAgentNoAnsweredCalls_Group

Criteria Used (see also ACD Groups KPIs (AcdB))

Description

acdb.bOutbound = 0

b.CONNRES = 2

All inbound calls which entered an ACD group within a particular time slice and were not successfully connected to an agent.


Sv translation
languagefr

AcdB - AcdGetAgentNoAnsweredCalls_Group

Critères utilisés (voir aussi KPI des groupes ACD (AcdB))

Description

acdb.bOutbound = 0

b.CONNRES = 2

Tous les appels entrants qui sont entrés dans un groupe ACD dans une tranche de temps particulière et n'ont pas été correctement connectés à un agent.