Status | Name of the status - this field is a mandatory entry |
Status (short) | Short name of the status This is ( used in case of reduced display space, e.g. in
Agent Home) , in the Agent or Team tab to inform about the status of the agent. |
Status (abbreviation) | The status abbreviation has 2 digits letters or numbers and is displayed in the Agent Home or Mini Client in the agent status bar. |
Foreground color | Status color, foreground. Input of the a 6-digit hex value
for the colour code (RGB), preceded by #. Examples: #FFFFFF - white #000000 — black #FF0000 — red #00FF00 — green #0000FF — blue You can also use the name of the color (prefixed without #)
See also the following URL:
http://www.w3schools.com/html/html_colornames.asp |
Background color | Status color, background. Input of the 6-digit hex value
(RGB), preceded by #. Examples: #FFFFFF - white #000000 — black #FF0000 — red #00FF00 — green #0000FF — blue You can also use the name of the color (prefixed without #)
See also the following URL:
http://www.w3schools.com/html/html_colornames.asp |
Restrict to specific ACD groups | Once If checked, the visibility of the status will be restricted to certain ACD groups and - only agents who are members of the selected group groups will see the status. The groups are configured in the Restricted Groups tab. |
Setable by agent | The agent Whether agents or supervisor supervisors can set or assign this status himself.
assign it. If not set, the status will be restricted to certain system operations, such as automatically logging an agent out. |
Logged on | The agent is logged in. The time in this status is counted as login time in the statistics or and reporting. |
Present | The agent is present. The time in this status is counted as attendance present time in the statistics or and reporting. |
| Holiday | The agent is on holiday. |
Break | The agent is on a break / pause. The time in this status is counted as break time in the statistics or and reporting. |
Calls | The agent receives calls in this status. |
Postprocessing | The agent is in post-processing (after call work). |
Voice-Mail | The agent receives voice mails as media events in this state. |
Outbound | The agent is ready to make phone calls for an outbound campaign. |
Fax | The agent receives incoming faxes as a media eventevents in this state. |
Callback | The agent receives callback requests as a media eventevents in this state. |
SMS | The agent receives SMS as a media eventevents in this state. |
| E-Mail | The agent receives emails as a media eventevents in this state. |
| Quick Status changeButtons (Supervisor) | If this option is set, the status will be available to the supervisor supervisors in the All agents tab as well as ActiveAgents Agents and Active Agents tabs, in the Change change status column. |
Assign during call | Media events are also assigned distributed to agents during a call in this state (i.e. the telephone status of the agent is irrelevant when media events are distributed). |
DTMF-EingabeInput | So In order that the agent agents can change the their status via the telephone,
a DTMF key must be assigned to the status. This key is then
active when selecting the status (via the telephone menu). |
| Call forwarding | If this parameter is switched on, status-based call forwarding is switched on when an agent changes to this status. Otherwise, status-based forwarding is turned off. The statusStatus-based call forwarding is configured in the section here: User administration or and here: Client master data and requires the operation of a TC a TAPI based PBX connector. |
Announcement file | Select or search here for an announcement file that informs the agent of his status. This greeting file is used during by the
telephone menu for the agent. If no file
is assigned here, the agent hearsa hears a short silence instead of the announcement of the status. |
