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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

AcdB - AcdGetInServiceCallsByParam_GroupServiceNumber

Criteria Used (see also ACD Group Service Number KPIs)

Description

bOutbound = 0

( dtAgentConnect - dtGroupStart ) <= ServiceLevelSeconds

All inbound calls which entered an ACD group and service number within a particular time slice, which were connected to an agent within (less than or equal to) the specified ServiceLevelSeconds.

If ServiceLevelSeconds is 0, then this value is set to all calls connected to agents (i.e. ServiceLevelSeconds is ignored).


Sv translation
languagefr

AcdB - AcdGetInServiceCallsByParam_GroupServiceNumber

Critères utilisés (voir aussi AcdB - KPI des groupes KPIs du numéro de service du groupe ACD)

Description

bOutbound = 0

( dtAgentConnect - dtGroupStart ) <= ServiceLevelSeconds

Tous les appels entrants qui sont entrés dans un groupe ACD et un numéro de service dans une tranche de temps particulière, qui ont été connectés à un agent dans (inférieur ou égal à) le ServiceLevelSeconds spécifié.

If ServiceLevelSeconds is 0, then this value is set to all calls connected to agents (i.e. ServiceLevelSeconds is ignored).