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Table of Contents

AcdEventStatus Structure des données

Le statut d'un événement ACD est représenté par un objet JSON, comme le montre l'exemple suivant :

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 { "ShortText": "AcdEventStatus.EnterSystem", "ID": 0 }


AcdEventType

Un AcdEventType est représenté comme un objet JSON, comme le montre l'exemple suivant.  

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 { "ShortText": "AcdEventTypes.VoiceMail", "ID": 1 }


AcdEvent

Un AcdEvent est représenté par un Objet JSON comme le montre l'exemple suivant.  

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{ "SkillsValue2": null, "SkillsValue1": null, "ChatConnectorsID": null, "UserData": "987654", "SkillsValue3": null, "dtReceived": null, "AcdGroupsID": 235, "dtRemind": null, "EventData": "<eventData><callbackNumber>49199123456789</callbackNumber><body html=\"true\"><content>This is an automatically generated callback request via the REST API.\r\nCongratulations!\r\n</content></body></eventData>", "AcdWorkFlowConnectorsID": null, "AcdInboxesID": null, "ID": 1631, "LastAgentTime": null, "CrmURL": "https://www.jtel.de", "WorkFlowMonitorPointsID": null, "AcdReplyingTypesID": null, "AcdEventTypesID": 3, "dtModified": "2020-08-09T02:32:30.010", "bCloseByForeignSystem": false, "Receiver": "4919900112233", "Subject": "Callback request from 49199123456789 on 2020.08.09 at 09:00", "UsersID": 3, "Sender": "49199123456789", "ForeignSystemNumber": null, "dtCreated": "2020-08-09T02:32:26.843", "UserData2": null, "UserData3": null, "SkillsID3": null, "SkillsID1": null, "SkillsID2": null, "AcdEventStatusID": 20, "dtLastModified": "2020-08-09T02:32:30.163" }