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GET {baseURL}/acd/events |
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| { "filter": "", "limitStart": 0, "limitPageSize": -1, "records": [ { "SkillsValue2": null, "SkillsValue1": null, "ChatConnectorsID": 1, "UserData": "123456", ... "AcdEventStatusID": 20, "dtLastModified": "2020-08-09T02:33:50.347" } ], "count": 374, "orderBy": "dtCreated", "ascending": true, "status": 200 } |
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GET {baseURL}/acd/events/event/{AcdEventsID} |
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| { "records": [ { "SkillsValue2": null, "SkillsValue1": null, "ChatConnectorsID": 1, "UserData": "123456", ... "AcdEventStatusID": 20, "dtLastModified": "2020-08-09T02:33:50.347" } ], "count": 1, "status": 200 } |
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POST {baseURL}/acd/events/create |
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{ "AcdEventTypesID": 3, "AcdGroupsID": 235, "UsersID": null, "Sender" : "49199123456789", "Receiver" : "4919900112233", "Subject": "Callback request from 49199123456789 on 2020.08.09 at 09:00", "Body": "This is an automatically generated callback request via the REST API.\r\nCongratulations!\r\n", "CrmURL": "https://www.jtel.de", "UserData": "987654" } |
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{ "AcdEventTypesID": 3, "AcdGroupsID": 235, "UsersID": 3, "Sender" : "49199123456789", "Receiver" : "4919900112233", "Subject": "Callback request from 49199123456789 on 2020.08.09 at 09:00", "Body": "This is an automatically generated callback request via the REST API.\r\nCongratulations!\r\n", "CrmURL": "https://www.jtel.de", "UserData": "987654" } |
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{ "AcdEventTypesID": 6, "AcdGroupsID": 235, "UsersID": null, "Sender" : "info@example.com", "Receiver" : "support@jtel.de", "Subject": "A new ticket 123456 has been created via the REST API. Congratulations!", "CrmURL": "https://www.jtel.de", "UserData": "123456" } |
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| { "records": [ { "SkillsValue2": null, "SkillsValue1": null, "ChatConnectorsID": null, "UserData": "123456", "SkillsValue3": null, "dtReceived": null, "AcdGroupsID": 235, "dtRemind": null, "EventData": "<eventData><urls><url><urlPath>https://www.jtel.de</urlPath><displayName>123456</displayName></url></urls><body html=\"true\"></body></eventData>", "AcdWorkFlowConnectorsID": null, "AcdInboxesID": null, "ID": 2039, "LastAgentTime": 0, "CrmURL": "https://www.jtel.de", "WorkFlowMonitorPointsID": null, "AcdReplyingTypesID": null, "AcdEventTypesID": 6, "dtModified": "2020-09-15T02:59:32.794", "bCloseByForeignSystem": false, "Receiver": "support@jtel.de", "Subject": "A new ticket 123456 has been created via the REST API. Congratulations!", "UsersID": null, "Sender": "info@example.com", "ForeignSystemNumber": "123456", "dtCreated": "2020-09-15T02:59:32.794", "UserData2": null, "UserData3": null, "SkillsID3": null, "SkillsID1": null, "SkillsID2": null, "AcdEventStatusID": 1, "dtLastModified": "2020-09-15T02:59:32.929" } ], "count": 1, "status": 200 } |
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