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Key
| Release Notes Subject | Release Notes Content | |||||
CHECT-41 | 14.03.2019 | Contact Name now shown in current call and call history | The contact name is now shown in the current call and call history in agent home and the supervisor in several tables and views. | ||||
CTDM-231 | 27.12.2018 | Last Agent and Not Last Agent Algorithm - performance problem on anonymous calls | In large installations, when a call was received from an anonymous caller to an ACD group configured with the last agent or not last agent algorithm, the performace of the system would be seriously impacted when the search for the last agent was performed. This problem has been fixed, last agent / not last agent is no longer searched for or applied to anonymous calls. For Versions 3.11 and later, additionally overriding the last agent using a parameter in the IVR GUI when entering the ACD can now be applied, even to anonymous calls. | ||||
CSEGHORN-87 | 17.10.2018 | $UserData as Variable in Call Back and Voice-Mail Subject and Body | The variable $UserData can now be used in the texts for a call-back or voice-mail sent from the ACD (Long Texts). | ||||
CCOMCAVE-64 | 12.10.2018 | IVR Connect Module - Option SIP REFER | An option to execute a SIP REFER when the destination is reached has been added to the IVR Connect module. This allows the channels to be optimised back to the PBX (route optimisation) once the call has been answered and is in the connected state. Note: this requires that the trunk to the PBX supports this functionality. | ||||
CENERGIE-49 | 09.07.2018 | Call Transfer to Same Group now possible | It is now possible to transfer a call back to the same ACD group as the call was received on. This is now allowed, as use of the group search extension algorithm means that calls can be distributed to agents which are not actually a member of the group in which the call is being processed. This allows agents who are not able to deal with the call to transfer the call back to the group. | ||||
JTELDEV-4858 | 27.05.2018 | IVR GUI - Language change object did not change variables $languages_id and $languages_iso_code | The IVR GUI object "language change" did not change the value of the variables $languages_id and $languages_iso_code. This problem has been fixed. | CCARG-152 | 14.03.2018 | Dialling by Connector - New Parameter for External Agents | Dialling by the PBX connector can be additionally parameterised using the following system parameter:|
CLDB-105 | 14.03.2018 | Telephony Server does not delete whisper files | The telephony server would not delete whisper files, after they had been used. This could cause the temp directory to contain many files over time, though a disk full situation was never observed at a customer due to the usually small files involved. This problem has been fixed. | ||||
CCARG-138 | 03.03.2018 | Acd Groups Report 4 - error in total number of calls | AcdGroupsReport 4 would sum all calls over all service numbers instead of individually, when more than one service number was selected. This caused the number of offered calls to be incorrect in all further calculations, and the report to be inconsistent in some columns. This problem has been fixed. | ||||
CCWMEYER-34 | 18.02.2018 | TAPI PBX Connector - Number Cleaner | Numbers which are reported by the TAPI PBX connector are now cleaned of all non-dialable characters without having to completely specify a regular expression in the configuration which performs the cleaning (which is quite tricky). | ||||
COPTI-44 | 01.02.2018 | Duplicated Media-Events in Supervisor | Media-Events were incorrectly duplicated in the supervisor view Media Events and Media History - once for each group the supervisor was a member of. This problem has been fixed. | ||||
JTELDEV-4823 | 28.01.2018 | Deleting a Client not Possible | It was not possible to delete a client due to data dependencies in the database. This problem has been fixed. | ||||
CNFON-121 | 27.01.2018 | Agent Home - Call Recordings - unnecessary access token required | Access to agent home, call recordings required access to the token portal.Acd.AcdGroups.CallRecording (i.e. the right to configure recording in the ACD group). This has been removed. | ||||
CNFON-118 | 26.01.2018 | Report Subscriptions - Error in Subscription | Some reports could be retrieved via the web interface, but not as a subscription. This problem has been fixed. | ||||
CKOMP-67 | 15.01.2018 | Report Subscriptions - not possible to create subscriptions on very old users | In very old users, the dtCreated timestamp in the database was not present. This prevented them from creating report subscriptions. This problem has been fixed. | ||||
CNFON-135 | 14.01.2018 | Outdial - Trunk Group Selection | The trunk group used for an outdial is now selected by the service number, if configured. If not configured, operation is as usual (client assigned trunk group, or general access trunk groups). | ||||
CCOMCAVE-53 | 02.01.2018 | ACD Itemised Call Details Report - Layout and Sorting Improvements | The layout and sorting of the ACD Itemised Call Details Report has been improved. | ||||
CSEGHORN-37 | 29.12.2017 | Close Dialler Contact on Inbound Call | If an incoming call is received from a contact in a dialler campaign, this can now be closed automatically when the call is connected to the inbound agent. It is possible to specify a result code which should be recorded in the dialler campaign. | ||||
CNFON-110 | 29.12.2017 | Trunk Groups Outdial Parameters - P-Asserted Identity | It is now possible to specify two variants of the P-Asserted-Identity SIP Header used when making outbound calls. The first variant is used when an inbound call is routed to an agent, the second variant when an outbound call is made by an agent. | ||||
CSEGHORN-72 | 29.12.2017 | Transaction Code Pager in Mini-Client | The transaction code pager in the mini client now shows up to 50 rows. | ||||
CNFON-119 | 27.12.2017 | Service Dispatcher - Log Entry Added | A log entry has been added so that the SIP entity and source / destination server can be seen. This helps when configuring multiple trunk groups in an installation. | ||||
CCOMCAVE-52 | 21.12.2017 | Itemised Call Statistics - Incorrect Hangup Queue | Hangup Queue could be incorrectly reported in some statistics when calls were distributed to external destinations. This problem has been fixed. | ||||
COPTI-18 | 20.12.2017 | SMS answer now included in media history | Answers sent to incoming SMS are now recorded in the media history. | ||||
COPTI-20 | 20.12.2017 | SMS during call - error in number formatting | Errors on SMS sending during a call could occur, if spaces were configured in the Service Number. This problem has been fixed. | ||||
CGREEN-36 | 01.12.2017 | SalesForce - onClickToDial outbound API | A new API onClickToDial has been added to the SalesForce integration. If configured, when SalesForce users click on a telephone number, the jtel system queries SalesForce to determine the number which should be signalled as the calling party number, and whether the call may proceed. | ||||
CGREEN-37 | 26.11.2017 | CRM URL in Media Events | The CRM URL is now also passed to media events. | ||||
COPTI-12 | 23.11.2017 | SMS - any-sms receiver | An SMS receiver has been added for the any-sms SMS service provider. | ||||
CGREEN-35 | 21.11.2017 | SalesForce - writeCallStatistics Interface | A new SalesForce interface has been created, which can pass statistics to SalesForce after the end of a call. The interface is documented and can be implemented, for example, as an APEX REST Service. | ||||
CGREEN-34 | 19.11.2017 | SalesForce Routing Object | A new generic SalesForce routing object has been created, with a documented interface "getCallerInformation" which can be implemented as, for example, an APEX REST Service. | ||||
CSEGHORN-90 | 10.11.2017 | SOAP - ServiceNumber structure includes field Name2 | The SOAP interface has been extended to include the Name2 field in the ServiceNumber structure. | ||||
COPTI-6 | 10.11.2017 | Media Events - Sending by E-Mail causes the event to disappear | Events sent by E-Mail from Agent Home would disappear from the event queue. This problem has been fixed. | ||||
CCARG-86 | 07.11.2017 | IVR Object Switzerland Source Routing | The IVR object for Switzerland source based routing uses the wrong output. This problem has been fixed. | ||||
CCARG-102 | 05.11.2017 | Renaming of several reports | Several reports (Agent and Group Reports) have been renamed for clarity. | ||||
CTDM-205 | 20.10.2017 | Voice Mail Language Settings | When an agent refused a call, then the language used for a subsequent voice-mail recording was not consistent. This problem has been fixed. | ||||
CAWSH-134 | 20.10.2017 | ACD Groups Report 3 - New Column "Voice Mail Booked" | A new column has been added to ACD Groups Report 3 in which the number of actually recorded and distributed voice mails can be seen. | ||||
CCARG-51 | 17.10.2017 | Call Transfer Group - Silence | Agents would only hear complete silence, when a call transfer to an ACD group was performed. This problem has been fixed. | ||||
CNFON-79 | 11.10.2017 | Online Help in English shows German Text | Some texts in the online help in english were shown in German. This problem has been fixed. | ||||
CCARG-75 | 10.10.2017 | Users - Edit Service Numbers | The right to edit service numbers can now be given to the "Users" role, and not only the "Admin" role. | CTDM-178 | 03.10.2017 | SOAP - New functions to create / modify agent group mappings. | |
Translations Ignore |
Code Block |
---|
acdGroupAdminCreateAgentGroupMapping
acdGroupAdminDeleteAgentGroupMapping
acdGroupAdminSetAgentGroupSkill |
Call recording would sometimes not be correctly started when no announcement was configured. Whilst this configuration is not strictly legal in most countries, the problem has been fixed.
A feature to allow copy / paste to fields in the mini client when using the mini client EXE has been added.
In some circumstances the UDP component could crash the telephony server. This problem has been fixed.
Number of Calls per Hour
Number of Dialler Success (counts result codes)
Post Call Duration Average (per call, only calls with post call)
Post Call Count per Hour (total calls with post call)
The dialler has been released to general availability. Features include: multiple campaigns, campaign mixing, result codes, automatic (IVR) dialler, upload and download of contacts, supervisor view, statistics and more.
If a telephone number is present in PhoneNumber6 in a dialler contact, this number will always be used to call the contact. Agents can edit this field, for example to record a number on which the called party wishes to be contacted at a later time.
MS-SQL Datasources could cause a crash in the telephony server. This problem has been fixed.
A new "Micro Client" has been added which fits exactly in the SalesForce classic layout. The client supports click to dial, screen pop and agent status changes as well as ACD login / logout.
The styling of the "no connection" popup window has been corrected to conform with the design of the rest of the portal.
The dialler wallboard now contains the number of call attempts processed during the day and in total.
Client, Service, Reference Number.
Removed jboss-el-2.0.1-GA which is possibly causing 100% CPU.
Transaction code names are not displayed on outbound calls if the option "Category" is activated. This problem has been fixed.
Redistribute Seen Voice Mails After Agent Logout
Redistribute Seen Faxes After Agent Logout
Redistribute Seen SMS After Agent Logout
Redistribute Seen Call Backs After Agent Logout
Redistribute Seen E-Mails After Agent Logout
Redistribute Seen Tickets After Agent Logout
The media events are redistributed as soon as the agent changes to a logged out agent status when these options are set in the ACD group.
Editing the extended group search parameters would show the parameters for the previous groups edited. This problem has been fixed.
If the CRM URL was parameterised, and the parameters contained spaces or other special characters, then this was not coded correctly to be clickable. This problem has been fixed.
Errors could be observed when no server was specified in the client settings, but only in the system parameters. This could result in the incorrect password and user being attempted when contacting the SMTP server. This problem has been fixed.
Agent1 receives incoming ACD call
Agent1 uses call transfer to Group1
In Group1, no agents are free
Agent1 tries to transfer call to Group2
The client does not respond.
This problem has been fixed.
This can also be patched manually, by changing the following system parameter:
Parameter: Portal.WebServer.StatisticsServlet.Command
Value: c:/cygwin/bin/curl.exe -X POST -k -d ''ReportSubscriptions_ID=$id'' $url
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