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This API is called offline, after a call has ended in the JTEL ACD. The result of the call, and some statistics regarding the call, are passed to the sales force instance. This data can be used, for example, to create an activity record in SalesForce associated with the relevant SalesForce record. To make use of this API, a REST endpoint must be provided in SalesForce for the jtel System to access. Also, the following daemon must be activated in the jtel system: \\acd-store\shared\JTELCarrierPortal\AppServer\SalesForce\SalesForce.Daemon.REST.writeCallStatistics.r5 The following pages describe an example implementation. RequestPOST Data StructureData is passed to this API as a JSON structure. The following fields are provided:
http Status CodesThe following status codes should be used:
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This API is called offline, after a call has ended in the JTEL ACD. The result of the call, and some statistics regarding the call, are passed to the sales force instance. This data can be used, for example, to create an activity record in SalesForce associated with the relevant SalesForce record. To make use of this API, a REST endpoint must be provided in SalesForce for the jtel System to access. Also, the following daemon must be activated in the jtel system: \\acd-store\shared\JTELCarrierPortal\AppServer\SalesForce\SalesForce.Daemon.REST.writeCallStatistics.r5 The following pages describe an example implementation. RequestPOST Data StructureData is passed to this API as a JSON structure. The following fields are provided:
http Status CodesThe following status codes should be used: | ||||||||||||||||||||||||||||||||||||||||||
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200 – OK | Data was written | |||||||||||||||||||||||||||||||||||||||||
409 – Conflict | Writing not possible due to a conflict in the data. Data should not be re-transmitted by the jtel system. | |||||||||||||||||||||||||||||||||||||||||
423 – Locked | Writing not possible at this time. Data will be re-transmitted by the jtel system in this case. | 404 - Not found | Sales Force record not found. Data should not be re-transmitted by the jtel system.