Dynamic Priority Groups
Creating or editing a dynamic priority group is performed using the menu option ACD ... Dynamic Priority Groups.
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| Field | Meaning |
|---|---|
| Name | The name of the dynamic priority group. |
| Active | Whether the group is active or not. |
| Override Service Number / IVR Priorities | Whether the static priority overrides the service number. |
| Static Priority Start Value | The initial value of the static priority (the value it is reset to when the reset function is executed by the supervisor). |
| Static Priority Current Value | The current value of the static priority. |
Service Numbers
The dynamic priority group a service number is associated with, is defined in the service number itself, on the routing tab.