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The following parameters must be set:
AutomaticEXECallCommand - Set this to the name of the executable to be called.
AutomaticEXECallParameters - Set these to the parameters to be passed to the executable. The following variables are available:
$ANumber - the called number
$GroupName - the name of the ACD group
$CRMLink - the complete CRM link provided by the ACD
$ServiceNumber - the service number called
$ServiceName - the name of the service number called
$CallID - the jtel CallID (currently not supported, will be supported in a future release)
$UsersUID - the ID of the User logged into the jtel system
Outbound Call using Dial
To request the MiniClient to dial a number, call it as follows (assuming an instance is already running for a logged in ACD user):
AcdAgentMiniClient.exe --dial <number>