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| Setting | Example Value | Description |
|---|---|---|
| Open CTI Javascript API URL | Classic: https://cs88.salesforce.com/support/api/ 41Lightning: https://cs88.salesforce.com/support/api/45.0/lightning/opencti_min.js | The Open CTI Javascript API to use. Currently, all versions from 35 to 41 have been sucessfully tested. |
| Authorization Endpoint URL | https://login.salesforce.com/services/oauth2/token (Production or Developer) | The OAUTH authorisation endpoint for obtaining an OAUTH token to access SalesForce. |
| Client ID | (example not provided) | The client ID for the configured connected App in SalesForce. |
| Client Secret | (example not provided) | The client secret for the configured connected App in SalesForce. |
| User Name | jtelacd@example.com | The account name which will be used to access sales force. It is best to use an account, which will not change, and on which the password will also not be changed regularly. Changing the password in SalesForce will require the the generation of a new security token in SalesForce, and reconfiguration of the password and security token in the settings here. |
Password | ****** | The password to access the sales force account. |
| Security Token | (example not provided) | The generated security token in SalesForce. See First Steps for details on how to obtain a security token. |
| jtel REST API URL | services/apexrest/jtelACD | The URL which will be tagged onto the end of the SalesForce instance URL, to access Apex REST services provided for the jtel integration. |
| jtel REST API writeCallStatistics active | If this option is selected, call statistics will be written to the writeCallStatistics REST endpoint, from the point in time at which it is activated. Previously acquired data will not be written. | |
| jtel REST API onClickToDial active |
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