Page History

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language	en

Key	Resolved	Release Notes Subject	Release Notes Content
JTELDEV-5132	09.08.2020	REST - Add support for AcdEvents	The REST interface now supports the creation of callback and ticket events. See https://wiki.jtel.de/display/JPW/REST for further details.
JTELDEV-5126	02.08.2020	REST - new API added to retrieve ACD groups	A new set of APIs has been added to the REST interface to retrieve ACD groups. 3 functions are provided: BaseURL/ClientsID/acd/groups - retrieves a list of all ACD groups in the client account. BaseURL/ClientsID/acd/groups/group/ID - retrieves a specific ACD group by ID BaseURL/ClientsID/acd/groups/group?name=Name - retrieves a list of ACD groups using the Name as a match. Note, the last function may return more than one record, as a partial match is used.
JTELDEV-5125	02.08.2020	REST - new API added to retrieve Users	A new set of APIs has been added to the REST interface to retrieve users. 3 functions are provided: BaseURL/ClientsID/users - retrieves a list of all users in the client account. BaseURL/ClientsID/users/user/ID - retrieves a specific user BaseURL/ClientsID/users/user?uid=UID - retrieves a list of users using the UID as a match. Note, the last function may return more than one record, as a partial match is used on the UID.
JTELDEV-5124	02.08.2020	REST Dialler API - Get dialler contacts by campaign	A query parameter has been added to the function GET BaseURL/ClientsID/dialler/contacts allowing the specification of the dialler campaign ID from which to retrieve the contacts list.
CRADPRAX-247	28.07.2020	Long calls warning was sent with incorrect data in email when call was transferred to a non ACD user	The long calls warning was sent with incorrect data in the email when call was transferred to a non ACD user. It would claim that the recipient of the email (i.e. the supervisor themselves) was the culprit for the long call. This problem has been fixed, long call warnings are no longer generated for calls which are not connected to agents.
CPHADIA-12	21.07.2020	IVR User Search - new variables tel1 ... tel6 added	New variables are now returned from the user search IVR object - <prefix>.Tel1 ... <prefix>.Tel6 return the configured telephone number of the user.
CNFON-638	20.07.2020	Media Events not sent using the email credentials configured in the client account	If the email credentials and SMTP server was configurd at the client account level, then the system incorrectly used the system credentials to send media events by email, instead of using the settings configured in the client account. This problem has been fixed.
JTELDEV-5120	19.07.2020	JTELStats2 - IDs could overflow particularly in CompressedU15 table	The autoincrement ID could overflow in the JTELStats2.Compressed* tables, meaning that no more values could be inserted in the tables, in particular CompressedU15 was affected by this. The autoincrement ID field has been changed to a BIGINT to fix this problem.
JTELDEV-5117	17.07.2020	Minimum Password Length - Portal.Users.Password.MinLength	The minimum length of a user password can now be set using the system parameter Portal.Users.Password.MinLength. Note: existing passwords are not affected by changing this parameter. Only new password changes via the web interface are covered.
CSEGHORN-190	16.07.2020	UserData is correctly updated when a TAC is recorded	If a transaction code was recorded after a call in the transaction code popup, then changes made to the user data field would be lost. This problem has been fixed.
JTELDEV-5105	14.07.2020	Fix Chat Scenario: Client opens chat when agents available but before first message is sent all agents log off.	When a customer opens the chat window when agents are logged in, and sends a message after in the mean time all agents have logged out, no response is received, and the chat is not distributed. This situation persists even if agents subsequently log in to the system. If the customer refreshes the browser, a further error situation is produced. This problem has been fixed.
CWS-223	09.07.2020	Hide Call-Recording in MiniClient when resource is disabled	The first call recording column was rendered even if the CallRecording resource portal.Acd.AgentHome.CallProcessing.CallRecording was disabled. This problem has been fixed.
CNFON-623	27.05.2020	MiniClient Login - Too Many Redirects Error	The mini client login would display "too many redirects" for users who were not a member of any ACD groups. This problem has been fixed.
CNFON-585	26.05.2020	MiniClient and Agent Home Inbound Status	The total calls counter in the mini client and agent home would show incorrect data. This caused further problems in the total calls per hour column, and occupancy figures. This problem has been fixed.
CNFON-609	25.05.2020	New Language Selector in Web Portal	The language selector in the portal has been changed to a dropdown list to enable the support more languages.
JTELDEV-5091	22.05.2020	Chat Server - Loading Google Font	The chat server scripts loaded a font from google. This behaviour has been changed so that the font is internal to the system.
JTELDEV-5064	19.05.2020	Chat Export via REST	In the chat and whatsapp connectors, it is now possible to export chat sessions as a PDF file by REST to a backend system.
CSEGHORN-176	18.05.2020	Dialler Contacts Standard CSV Upload broken	The dialler contacts standard CSV upload was broken. This problem has been fixed.
CNFON-619	18.05.2020	MiniClient - Automatic REST Call or .EXE Call is sometimes late	The automatic REST call or .EXE call was sometimes too late when using the MiniClient .EXE. This problem has been fixed.
JTELDEV-5070	17.05.2020	LDAPS Support for Logins added	The jtel Portal now supports specifying an LDAPS Server for Agent Logins. For LDAPS, the URL to the LDAPS or AD Server must be specified as follows: ldaps://ldapserver.example.com:636 Also, the LDAP user names configured must be changed to use the newer username format, particularly when using active directory. For example, for the user JTEL\TestUser (Old NetBios Login Name), the new user name format would be TestUser@jtel.local.
CBER-21	13.05.2020	Dialler Campaigns Clone by REST - Race condition if the same campaign is cloned several times massively in parallel	If a dialler campaign is cloned via the REST interface in parallel with the same source and destination campaign, then several copies of the campaign could be created. A lock has been implemented so that the clone can only be created once in parallel.
JTELDEV-5084	12.05.2020	Reports - Execute Report in Background	When a report is executed, it is now executed in the background. An icon is added to the notifications area in the upper left part of the application to show that the report is processing in the background. When it is ready to download, the icon changes to a blinking colour. The icon is clicked again to download the report.
CSTYRIA-108	12.05.2020	Wallboard - deleting a user causes the number of completed media events to increase.	When a user is deleted, the dtLastModified timestamp on all ACD Events the user was assigned to is changed, when the user assignment to the event is removed. This causes the wallboard to display a disproportionately high number of completed events for the current day. All events which were assigned to the user, but completed at an earlier date are added to the actual number of completed events. This problem has been fixed.

New configuration options have been added to ACD groups which displays a popup when agents try to log out of the group or the ACD, and a minimum number of configured agents would no longer be logged into one or more ACD groups. To log out, agents must confirm the warning by pressing yes.
The options in the ACD group are configured on the tab "Offline Parameters", and are as follows:
Minimum Agent Logout Check Active - whether the check is active for this group.
Minimum Agent Logout Check Count - the minimum number of agents who should remain logged into the group.
The warning is displayed when the current number of logged in agents is less than or equal to the minimum configured number.
Access to these options are controlled by the resource:
portal.Acd.AcdGroups.MinAgentWarning
R - The option can be read / seen in the ACD group configuration.
U - The option can be updated in the ACD group configuration (requires R).
X - Configured minimum counts in all groups are evaluated when an agent tries to log out of the ACD, and in a single group when the agent tries to log out of an ACD group.
Hence removing the X option for a particular security group could be used to disable the checks for some users.

The User Search object now supports searching for users using the PIN. It also contains an option to return the status from the ACD for the found user. The variables returned are for each group the user is a member of, and are named as follows:

Sv translation

language	de

Key	T	Resolved	Release Notes Subject	Release Notes Content

CMKL

JTELDEV-

64

5132	Image Modified

27

09.

04

08.2020

Agent Home Make Call Dialog - Initiate Dialling with Return Key

It is now possible to initiate dialling from the make call dialogues in Agent Home and the Mini Client by pressing enter, when the cursor is in the telephone number field.

CSWR-13

Image Removed

26.04.2020

New Feature Minimum Agent Count with Agent Warning on Logout

CMKL-61

Image Removed

25.04.2020

Missing SOAP CALL_END Events

The CALL_END event was missing after a call transfer was performed between two agents. This problem has been fixed.

CPHADIA-11

Image Removed

25.04.2020

New IVR Object - Users Profiles Runner

A new object Users Profiles Runner has been added to the IVR. This supports running a user profile for all users, if no user ID is specified, or for a specific user, if a user ID is passed as a parameter. New parameters usersprofiles1_id, usersprofiles2_id, usersprofiles3_id and usersprofiles4_id have been added to the parameters for the service number to help use this feature.

CPHADIA-10

Image Removed

25.04.2020

New IVR Object - Input Menut DTMF with Variable Prompt List

A new IVR Object has been added - Input Menut DTMF with Variable Prompt List. This accepts a comma separated list of IDs of files to be played as the menu prompt. The files to be played can, for example, be configured in the service number and accessed by the variables announcement_x_id, or can be retrieved using the User Search object, for example if the name of an ACD group is to be played, or the current status the agent is in using the variables for the group name prompt or the acd agent status prompt.

CPHADIA-9

Image Removed

24.04.2020

Network IVR - User Search - Extended Functionality

Translations Ignore

Code Block

<prefix>.AcdStatus.<AcdGroupsID>.FirstLoggedInUserWavesID=<value>
<prefix>.AcdStatus.<AcdGroupsID>.LoggedInUsersWavesIDs=<values_comma_separated>
<prefix>.AcdStatus.<AcdGroupsID>.FirstLoggedInUserID=<value>
<prefix>.AcdStatus.<AcdGroupsID>.AcdAgentStatusID=<value>
<prefix>.AcdStatus.<AcdGroupsID>.LoggedInUsersIDs=<values_comma_separated>
<prefix>.AcdStatus.<AcdGroupsID>.GroupNameWavesID=<value>
<prefix>.AcdStatus.<AcdGroupsID>.AcdGroupsID=<value>
<prefix>.AcdStatus.<AcdGroupsID>.bLoggedIn=<value>
<prefix>.AcdStatus.<AcdGroupsID>.bLoggedInAcd=<value>
<prefix>.AcdStatus.<AcdGroupsID>.bPauseAcd=<value>
<prefix>.AcdStatus.<AcdGroupsID>.WavesID=<value>

The content is as follows:
The ID of the name prompt for the first logged in user in the group (determined by the earliest login date/time): Translations Ignore

Code Block
<prefix>.AcdStatus.<AcdGroupsID>.FirstLoggedInUserWavesID=<value>

The IDs, comma separated, of the name prompts for all users logged into the group: Translations Ignore

Code Block
<prefix>.AcdStatus.<AcdGroupsID>.LoggedInUsersWavesIDs=<values_comma_separated>

The ID of the first logged in user logged into the group (determined by the earliest login date/time): Translations Ignore

Code Block
<prefix>.AcdStatus.<AcdGroupsID>.FirstLoggedInUserID=<value>

The ID of the agent status the user is currently in: Translations Ignore

Code Block
<prefix>.AcdStatus.<AcdGroupsID>.AcdAgentStatusID=<value>

The IDs, comma separated, of all users logged into the group: Translations Ignore

Code Block
<prefix>.AcdStatus.<AcdGroupsID>.LoggedInUsersIDs=<values_comma_separated>

The ID of the ACD group name prompt: Translations Ignore

Code Block
<prefix>.AcdStatus.<AcdGroupsID>.GroupNameWavesID=<value>

The ID of the ACD group: Translations Ignore

Code Block
<prefix>.AcdStatus.<AcdGroupsID>.AcdGroupsID=<value>

Whether the user is logged into the group. 1 = logged in, 0 = not logged in: Translations Ignore

Code Block
<prefix>.AcdStatus.<AcdGroupsID>.bLoggedIn=<value>

Whether the agent is logged into the ACD. 1 = logged in, 0 = not logged in: Translations Ignore

Code Block
<prefix>.AcdStatus.<AcdGroupsID>.bLoggedInAcd=<value>

Whether the agent is in pause in the ACD. 1 = pause, 0 = no pause: Translations Ignore

Code Block
<prefix>.AcdStatus.<AcdGroupsID>.bPauseAcd =<value>

The ID of the wave file associated with the current ACD status of the agent: Translations Ignore

Code Block
<prefix>.AcdStatus.<AcdGroupsID>.WavesID=<value>

CPHADIA-8

Image Removed23.04.2020Network IVR - Support for extended expressions in some objectsThe following IVR objects now parse expressions twice:
Comparison
Play Voice Variable
Variable Declaration
For example, given that the following variables are declared: Translations Ignore

Code Block
$usersID = 9876 $myVar.9876.Status = Online

Then the following expression: Translations Ignore

Code Block
$myVar.$usersID.Status

would parse to the value: Translations Ignore

Code Block
Online

CPHADIA-7

Image Removed23.04.2020Users - WAV File for TTS NameA WAV File has been added to the users table for the name of the agent. This can be used, for example, in custom IVR dialogues to play the name of the agent.CKRIEG-91

Image Removed

23.03.2020Berechnungsgrundlage Anrufe pro Stunde in MiniClientUnter "Inbound-Status": Die Zeile "Gesamtanrufe" gibt die Summe der Anrufe seit der letzten Anmeldung an. Die Zeile "Anrufe pro Stunde" gibt die Summe der Anrufe seit der letzten Anmeldung pro Stunde an

REST - Add support for AcdEvents	The REST interface now supports the creation of callback and ticket events. See https://wiki.jtel.de/display/JPW/REST for further details.
JTELDEV-5126	Image Added	02.08.2020	REST - new API added to retrieve ACD groups	A new set of APIs has been added to the REST interface to retrieve ACD groups. 3 functions are provided: BaseURL/ClientsID/acd/groups - retrieves a list of all ACD groups in the client account. BaseURL/ClientsID/acd/groups/group/ID - retrieves a specific ACD group by ID BaseURL/ClientsID/acd/groups/group?name=Name - retrieves a list of ACD groups using the Name as a match. Note, the last function may return more than one record, as a partial match is used.
JTELDEV-5125	Image Added	02.08.2020	REST - new API added to retrieve Users	A new set of APIs has been added to the REST interface to retrieve users. 3 functions are provided: BaseURL/ClientsID/users - retrieves a list of all users in the client account. BaseURL/ClientsID/users/user/ID - retrieves a specific user BaseURL/ClientsID/users/user?uid=UID - retrieves a list of users using the UID as a match. Note, the last function may return more than one record, as a partial match is used on the UID.
JTELDEV-5124	Image Added	02.08.2020	REST Dialler API - Get dialler contacts by campaign	A query parameter has been added to the function GET BaseURL/ClientsID/dialler/contacts allowing the specification of the dialler campaign ID from which to retrieve the contacts list.
CRADPRAX-247	Image Added	28.07.2020	Long calls warning was sent with incorrect data in email when call was transferred to a non ACD user	The long calls warning was sent with incorrect data in the email when call was transferred to a non ACD user. It would claim that the recipient of the email (i.e. the supervisor themselves) was the culprit for the long call. This problem has been fixed, long call warnings are no longer generated for calls which are not connected to agents.
CPHADIA-12	Image Added	21.07.2020	IVR User Search - new variables tel1 ... tel6 added	New variables are now returned from the user search IVR object - <prefix>.Tel1 ... <prefix>.Tel6 return the configured telephone number of the user.
CNFON-638	Image Added	20.07.2020	Media Events not sent using the email credentials configured in the client account	If the email credentials and SMTP server was configurd at the client account level, then the system incorrectly used the system credentials to send media events by email, instead of using the settings configured in the client account. This problem has been fixed.
JTELDEV-5120	Image Added	19.07.2020	JTELStats2 - IDs could overflow particularly in CompressedU15 table	The autoincrement ID could overflow in the JTELStats2.Compressed* tables, meaning that no more values could be inserted in the tables, in particular CompressedU15 was affected by this. The autoincrement ID field has been changed to a BIGINT to fix this problem.
JTELDEV-5117	Image Added	17.07.2020	Minimum Password Length - Portal.Users.Password.MinLength	The minimum length of a user password can now be set using the system parameter Portal.Users.Password.MinLength. Note: existing passwords are not affected by changing this parameter. Only new password changes via the web interface are covered.
CSEGHORN-190	Image Added	16.07.2020	UserData is correctly updated when a TAC is recorded	If a transaction code was recorded after a call in the transaction code popup, then changes made to the user data field would be lost. This problem has been fixed.
JTELDEV-5105	Image Added	14.07.2020	Fix Chat Scenario: Client opens chat when agents available but before first message is sent all agents log off.	When a customer opens the chat window when agents are logged in, and sends a message after in the mean time all agents have logged out, no response is received, and the chat is not distributed. This situation persists even if agents subsequently log in to the system. If the customer refreshes the browser, a further error situation is produced. This problem has been fixed.
CWS-223	Image Added	09.07.2020	Hide Call-Recording in MiniClient when resource is disabled	The first call recording column was rendered even if the CallRecording resource portal.Acd.AgentHome.CallProcessing.CallRecording was disabled. This problem has been fixed.
CNFON-623	Image Added	27.05.2020	MiniClient Login - Too Many Redirects Error	The mini client login would display "too many redirects" for users who were not a member of any ACD groups. This problem has been fixed.
CNFON-585	Image Added	26.05.2020	MiniClient and Agent Home Inbound Status	The total calls counter in the mini client and agent home would show incorrect data. This caused further problems in the total calls per hour column, and occupancy figures. This problem has been fixed.
CNFON-609	Image Added	25.05.2020	New Language Selector in Web Portal	The language selector in the portal has been changed to a dropdown list to enable the support more languages.
JTELDEV-5091	Image Added	22.05.2020	Chat Server - Loading Google Font	The chat server scripts loaded a font from google. This behaviour has been changed so that the font is internal to the system.
JTELDEV-5064	Image Added	19.05.2020	Chat Export via REST	In the chat and whatsapp connectors, it is now possible to export chat sessions as a PDF file by REST to a backend system.
CSEGHORN-176	Image Added	18.05.2020	Dialler Contacts Standard CSV Upload broken	The dialler contacts standard CSV upload was broken. This problem has been fixed.
CNFON-619	Image Added	18.05.2020	MiniClient - Automatic REST Call or .EXE Call is sometimes late	The automatic REST call or .EXE call was sometimes too late when using the MiniClient .EXE. This problem has been fixed.
JTELDEV-5070	Image Added	17.05.2020	LDAPS Support for Logins added	The jtel Portal now supports specifying an LDAPS Server for Agent Logins. For LDAPS, the URL to the LDAPS or AD Server must be specified as follows: ldaps://ldapserver.example.com:636 Also, the LDAP user names configured must be changed to use the newer username format, particularly when using active directory. For example, for the user JTEL\TestUser (Old NetBios Login Name), the new user name format would be TestUser@jtel.local.
CBER-21	Image Added	13.05.2020	Dialler Campaigns Clone by REST - Race condition if the same campaign is cloned several times massively in parallel	If a dialler campaign is cloned via the REST interface in parallel with the same source and destination campaign, then several copies of the campaign could be created. A lock has been implemented so that the clone can only be created once in parallel.
JTELDEV-5084	Image Added	12.05.2020	Reports - Execute Report in Background	When a report is executed, it is now executed in the background. An icon is added to the notifications area in the upper left part of the application to show that the report is processing in the background. When it is ready to download, the icon changes to a blinking colour. The icon is clicked again to download the report.
CSTYRIA-108	Image Added	12.05.2020	Wallboard - deleting a user causes the number of completed media events to increase.	When a user is deleted, the dtLastModified timestamp on all ACD Events the user was assigned to is changed, when the user assignment to the event is removed. This causes the wallboard to display a disproportionately high number of completed events for the current day. All events which were assigned to the user, but completed at an earlier date are added to the actual number of completed events. This problem has been fixed.

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