The User Search object now supports searching for users using the PIN. It also contains an option to return the status from the ACD for the found user. The variables returned are for each group the user is a member of, and are named as follows:
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<prefix>.AcdStatus.<AcdGroupsID>.FirstLoggedInUserWavesID=<value>
<prefix>.AcdStatus.<AcdGroupsID>.LoggedInUsersWavesIDs=<values_comma_separated>
<prefix>.AcdStatus.<AcdGroupsID>.FirstLoggedInUserID=<value>
<prefix>.AcdStatus.<AcdGroupsID>.AcdAgentStatusID=<value>
<prefix>.AcdStatus.<AcdGroupsID>.LoggedInUsersIDs=<values_comma_separated>
<prefix>.AcdStatus.<AcdGroupsID>.GroupNameWavesID=<value>
<prefix>.AcdStatus.<AcdGroupsID>.AcdGroupsID=<value>
<prefix>.AcdStatus.<AcdGroupsID>.bLoggedIn=<value>
<prefix>.AcdStatus.<AcdGroupsID>.bLoggedInAcd=<value>
<prefix>.AcdStatus.<AcdGroupsID>.bPauseAcd=<value>
<prefix>.AcdStatus.<AcdGroupsID>.WavesID=<value> |
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The content is as follows:
The ID of the name prompt for the first logged in user in the group (determined by the earliest login date/time):
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<prefix>.AcdStatus.<AcdGroupsID>.FirstLoggedInUserWavesID=<value>
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The IDs, comma separated, of the name prompts for all users logged into the group:
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<prefix>.AcdStatus.<AcdGroupsID>.LoggedInUsersWavesIDs=<values_comma_separated>
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The ID of the first logged in user logged into the group (determined by the earliest login date/time):
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<prefix>.AcdStatus.<AcdGroupsID>.FirstLoggedInUserID=<value> |
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The ID of the agent status the user is currently in:
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<prefix>.AcdStatus.<AcdGroupsID>.AcdAgentStatusID=<value> |
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The IDs, comma separated, of all users logged into the group:
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<prefix>.AcdStatus.<AcdGroupsID>.LoggedInUsersIDs=<values_comma_separated> |
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The ID of the ACD group name prompt:
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<prefix>.AcdStatus.<AcdGroupsID>.GroupNameWavesID=<value> |
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The ID of the ACD group:
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<prefix>.AcdStatus.<AcdGroupsID>.AcdGroupsID=<value> |
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Whether the user is logged into the group. 1 = logged in, 0 = not logged in:
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<prefix>.AcdStatus.<AcdGroupsID>.bLoggedIn=<value> |
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Whether the agent is logged into the ACD. 1 = logged in, 0 = not logged in:
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<prefix>.AcdStatus.<AcdGroupsID>.bLoggedInAcd=<value> |
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Whether the agent is in pause in the ACD. 1 = pause, 0 = no pause:
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<prefix>.AcdStatus.<AcdGroupsID>.bPauseAcd =<value> |
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The ID of the wave file associated with the current ACD status of the agent:
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<prefix>.AcdStatus.<AcdGroupsID>.WavesID=<value> |
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