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KeyTResolvedRelease Notes SubjectRelease Notes Content
JTELDEV-5132Story09.08.2020REST - Add support for AcdEvents

The REST interface now supports the creation of callback and ticket events. See https://wiki.jtel.de/display/JPW/REST for further details.

JTELDEV-5126Story02.08.2020REST - new API added to retrieve ACD groups

A new set of APIs has been added to the REST interface to retrieve ACD groups. 3 functions are provided:

BaseURL/ClientsID/acd/groups - retrieves a list of all ACD groups in the client account.
BaseURL/ClientsID/acd/groups/group/ID - retrieves a specific ACD group by ID
BaseURL/ClientsID/acd/groups/group?name=Name - retrieves a list of ACD groups using the Name as a match.

Note, the last function may return more than one record, as a partial match is used.

JTELDEV-5125Story02.08.2020REST - new API added to retrieve Users

A new set of APIs has been added to the REST interface to retrieve users. 3 functions are provided:

BaseURL/ClientsID/users - retrieves a list of all users in the client account.
BaseURL/ClientsID/users/user/ID - retrieves a specific user
BaseURL/ClientsID/users/user?uid=UID - retrieves a list of users using the UID as a match.

Note, the last function may return more than one record, as a partial match is used on the UID.

JTELDEV-5124Story02.08.2020REST Dialler API - Get dialler contacts by campaign

A query parameter has been added to the function GET BaseURL/ClientsID/dialler/contacts allowing the specification of the dialler campaign ID from which to retrieve the contacts list.

CPHADIA-12Story21.07.2020IVR User Search - new variables tel1 ... tel6 addedNew variables are now returned from the user search IVR object - <prefix>.Tel1 ... <prefix>.Tel6 return the configured telephone number of the user.
JTELDEV-5120Bug19.07.2020JTELStats2 - IDs could overflow particularly in CompressedU15 table

The autoincrement ID could overflow in the JTELStats2.Compressed* tables, meaning that no more values could be inserted in the tables, in particular CompressedU15 was affected by this. The autoincrement ID field has been changed to a BIGINT to fix this problem.

CWS-223Question09.07.2020Hide Call-Recording in MiniClient when resource is disabledThe first call recording column was rendered even if the CallRecording resource portal.Acd.AgentHome.CallProcessing.CallRecording was disabled. This problem has been fixed.
CNFON-62327.05.2020MiniClient Login - Too Many Redirects ErrorThe mini client login would display "too many redirects" for users who were not a member of any ACD groups. This problem has been fixed.


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KeyTResolvedRelease Notes SubjectRelease Notes Content
CMKL-64Story27.04.2020Agent Home Make Call Dialog - Initiate Dialling with Return KeyIt is now possible to initiate dialling from the make call dialogues in Agent Home and the Mini Client by pressing enter, when the cursor is in the telephone number field.
CSWR-13Offer26.04.2020New Feature Minimum Agent Count with Agent Warning on LogoutNew configuration options have been added to ACD groups which displays a popup when agents try to log out of the group or the ACD, and a minimum number of configured agents would no longer be logged into one or more ACD groups. To log out, agents must confirm the warning by pressing yes.

The options in the ACD group are configured on the tab "Offline Parameters", and are as follows:

Minimum Agent Logout Check Active - whether the check is active for this group.

Minimum Agent Logout Check Count - the minimum number of agents who should remain logged into the group.

The warning is displayed when the current number of logged in agents is less than or equal to the minimum configured number.

Access to these options are controlled by the resource:

portal.Acd.AcdGroups.MinAgentWarning

R - The option can be read / seen in the ACD group configuration.
U - The option can be updated in the ACD group configuration (requires R).
X - Configured minimum counts in all groups are evaluated when an agent tries to log out of the ACD, and in a single group when the agent tries to log out of an ACD group.

Hence removing the X option for a particular security group could be used to disable the checks for some users.
CMKL-61

Bug

25.04.2020Missing SOAP CALL_END EventsThe CALL_END event was missing after a call transfer was performed between two agents. This problem has been fixed.
CPHADIA-11Story25.04.2020New IVR Object - Users Profiles RunnerA new object Users Profiles Runner has been added to the IVR. This supports running a user profile for all users, if no user ID is specified, or for a specific user, if a user ID is passed as a parameter. New parameters usersprofiles1_id, usersprofiles2_id, usersprofiles3_id and usersprofiles4_id have been added to the parameters for the service number to help use this feature.
CPHADIA-10Story25.04.2020New IVR Object - Input Menut DTMF with Variable Prompt ListA new IVR Object has been added - Input Menut DTMF with Variable Prompt List. This accepts a comma separated list of IDs of files to be played as the menu prompt. The files to be played can, for example, be configured in the service number and accessed by the variables announcement_x_id, or can be retrieved using the User Search object, for example if the name of an ACD group is to be played, or the current status the agent is in using the variables for the group name prompt or the acd agent status prompt.
CPHADIA-9Story24.04.2020Network IVR - User Search - Extended Functionality

The User Search object now supports searching for users using the PIN. It also contains an option to return the status from the ACD for the found user. The variables returned are for each group the user is a member of, and are named as follows:

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<prefix>.AcdStatus.<AcdGroupsID>.FirstLoggedInUserWavesID=<value>
<prefix>.AcdStatus.<AcdGroupsID>.LoggedInUsersWavesIDs=<values_comma_separated>
<prefix>.AcdStatus.<AcdGroupsID>.FirstLoggedInUserID=<value>
<prefix>.AcdStatus.<AcdGroupsID>.AcdAgentStatusID=<value>
<prefix>.AcdStatus.<AcdGroupsID>.LoggedInUsersIDs=<values_comma_separated>
<prefix>.AcdStatus.<AcdGroupsID>.GroupNameWavesID=<value>
<prefix>.AcdStatus.<AcdGroupsID>.AcdGroupsID=<value>
<prefix>.AcdStatus.<AcdGroupsID>.bLoggedIn=<value>
<prefix>.AcdStatus.<AcdGroupsID>.bLoggedInAcd=<value>
<prefix>.AcdStatus.<AcdGroupsID>.bPauseAcd=<value>
<prefix>.AcdStatus.<AcdGroupsID>.WavesID=<value>



The content is as follows:

The ID of the name prompt for the first logged in user in the group (determined by the earliest login date/time):

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<prefix>.AcdStatus.<AcdGroupsID>.FirstLoggedInUserWavesID=<value>



The IDs, comma separated, of the name prompts for all users logged into the group:

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<prefix>.AcdStatus.<AcdGroupsID>.LoggedInUsersWavesIDs=<values_comma_separated>



The ID of the first logged in user logged into the group (determined by the earliest login date/time):

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<prefix>.AcdStatus.<AcdGroupsID>.FirstLoggedInUserID=<value>



The ID of the agent status the user is currently in:

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Code Block
<prefix>.AcdStatus.<AcdGroupsID>.AcdAgentStatusID=<value>



The IDs, comma separated, of all users logged into the group:

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Code Block
<prefix>.AcdStatus.<AcdGroupsID>.LoggedInUsersIDs=<values_comma_separated>



The ID of the ACD group name prompt:

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<prefix>.AcdStatus.<AcdGroupsID>.GroupNameWavesID=<value>



The ID of the ACD group:

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<prefix>.AcdStatus.<AcdGroupsID>.AcdGroupsID=<value>



Whether the user is logged into the group. 1 = logged in, 0 = not logged in:

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Code Block
<prefix>.AcdStatus.<AcdGroupsID>.bLoggedIn=<value>



Whether the agent is logged into the ACD. 1 = logged in, 0 = not logged in:

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Code Block
<prefix>.AcdStatus.<AcdGroupsID>.bLoggedInAcd=<value>



Whether the agent is in pause in the ACD. 1 = pause, 0 = no pause:

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<prefix>.AcdStatus.<AcdGroupsID>.bPauseAcd =<value>



The ID of the wave file associated with the current ACD status of the agent:

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Code Block
<prefix>.AcdStatus.<AcdGroupsID>.WavesID=<value>



CPHADIA-8Story23.04.2020Network IVR - Support for extended expressions in some objects

The following IVR objects now parse expressions twice:

Comparison
Play Voice Variable
Variable Declaration

For example, given that the following variables are declared:

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Code Block
$usersID = 9876
$myVar.9876.Status = Online



Then the following expression:

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Code Block
$myVar.$usersID.Status



would parse to the value:

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Code Block
Online



CPHADIA-7Story23.04.2020Users - WAV File for TTS NameA WAV File has been added to the users table for the name of the agent. This can be used, for example, in custom IVR dialogues to play the name of the agent.
CKRIEG-91

Bug

23.03.2020Berechnungsgrundlage Anrufe pro Stunde in MiniClientUnter "Inbound-Status": Die Zeile "Gesamtanrufe" gibt die Summe der Anrufe seit der letzten Anmeldung an. Die Zeile "Anrufe pro Stunde" gibt die Summe der Anrufe seit der letzten Anmeldung pro Stunde an.