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The jtel MiniClient EXE provides APIs which can be used to integrate external systems. These cover the following use-cases:
See also Mini Client Settings for all required settings. Automatic REST CallAn automatic REST call can be made by the Mini-Client when an incoming call is received. To use this feature, the CRM URL must be passed via the standard ACD features (CRM URL in the ACD Group, or via an IVR Application, using the IVR Object "Save additional info and user data". The following must be configured in the MiniClient configuration:
Automatic .EXE Call
The following parameters must be set:
Outbound Call using DialTo request the MiniClient to dial a number, call it as follows (assuming an instance is already running for a logged in ACD user):
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Der jtel MiniClient EXE bietet APIs, die zur Integration externer Systeme verwendet werden können. Diese decken die folgenden Anwendungsfälle ab:
Sehen Sie auch Mini Client Einstellungen für alle erforderlichen Einstellungen. Automatischer REST-AnrufEin automatischer REST-Anruf kann durch den Mini-Client erfolgen, wenn ein eingehender Anruf empfangen wird. To use this feature, the CRM URL must be passed via the standard ACD features (CRM URL in the ACD Group), or via an IVR Application, using the IVR Object "Save additional info and user data". The following must be configured in the MiniClient configuration:
Automatischer .EXE Call
Die folgenden Parameter müssen eingestellt werden:
Outbound Call using DialTo request the MiniClient to dial a number, call it as follows (assuming an instance is already running for a logged in ACD user): AcdAgentMiniClient.exe --dial <number> |