| CMKL-61 |  Image Added | 25.04.2020 | Missing SOAP CALL_END Events | The CALL_END event was missing after a call transfer was performed between two agents. This problem has been fixed. | Actions |
| CPHADIA-11 |  Image Added | 25.04.2020 | New IVR Object - Users Profiles Runner | A new object Users Profiles Runner has been added to the IVR. This supports running a user profile for all users, if no user ID is specified, or for a specific user, if a user ID is passed as a parameter. New parameters usersprofiles1_id, usersprofiles2_id, usersprofiles3_id and usersprofiles4_id have been added to the parameters for the service number to help use this feature. |
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| CPHADIA-10 | Image Added | 25.04.2020 | New IVR Object - Input Menut DTMF with Variable Prompt List | A new IVR Object has been added - Input Menut DTMF with Variable Prompt List. This accepts a comma separated list of IDs of files to be played as the menu prompt. The files to be played can, for example, be configured in the service number and accessed by the variables announcement_x_id, or can be retrieved using the User Search object, for example if the name of an ACD group is to be played, or the current status the agent is in using the variables for the group name prompt or the acd agent status prompt. |
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| CPHADIA-9 | Image Added | 24.04.2020 | Network IVR - User Search - Extended Functionality | The User Search object now supports searching for users using the PIN. It also contains an option to return the status from the ACD for the found user. The variables returned are for each group the user is a member of, and are named as follows:
<prefix>.AcdStatus.<AcdGroupsID>.FirstLoggedInUserWavesID=<value>
<prefix>.AcdStatus.<AcdGroupsID>.LoggedInUsersWavesIDs=<values_comma_separated>
<prefix>.AcdStatus.<AcdGroupsID>.FirstLoggedInUserID=<value>
<prefix>.AcdStatus.<AcdGroupsID>.AcdAgentStatusID=<value>
<prefix>.AcdStatus.<AcdGroupsID>.LoggedInUsersIDs=<values_comma_separated>
<prefix>.AcdStatus.<AcdGroupsID>.GroupNameWavesID=<value>
<prefix>.AcdStatus.<AcdGroupsID>.AcdGroupsID=<value>
<prefix>.AcdStatus.<AcdGroupsID>.bLoggedIn=<value>
<prefix>.AcdStatus.<AcdGroupsID>.bLoggedInAcd=<value>
<prefix>.AcdStatus.<AcdGroupsID>.bPauseAcd=<value>
<prefix>.AcdStatus.<AcdGroupsID>.WavesID=<value>
The content is as follows:
The ID of the name prompt for the first logged in user in the group (determined by the earliest login date/time):
<prefix>.AcdStatus.<AcdGroupsID>.FirstLoggedInUserWavesID=<value>
The IDs, comma separated, of the name prompts for all users logged into the group:
<prefix>.AcdStatus.<AcdGroupsID>.LoggedInUsersWavesIDs=<values_comma_separated>
The ID of the first logged in user logged into the group (determined by the earliest login date/time):
<prefix>.AcdStatus.<AcdGroupsID>.FirstLoggedInUserID=<value>
The ID of the agent status the user is currently in:
<prefix>.AcdStatus.<AcdGroupsID>.AcdAgentStatusID=<value>
The IDs, comma separated, of all users logged into the group:
<prefix>.AcdStatus.<AcdGroupsID>.LoggedInUsersIDs=<values_comma_separated>
The ID of the ACD group name prompt:
<prefix>.AcdStatus.<AcdGroupsID>.GroupNameWavesID=<value>
The ID of the ACD group:
<prefix>.AcdStatus.<AcdGroupsID>.AcdGroupsID=<value>
Whether the user is logged into the group. 1 = logged in, 0 = not logged in:
<prefix>.AcdStatus.<AcdGroupsID>.bLoggedIn=<value>
Whether the agent is logged into the ACD. 1 = logged in, 0 = not logged in:
<prefix>.AcdStatus.<AcdGroupsID>.bLoggedInAcd=<value>
Whether the agent is in pause in the ACD. 1 = pause, 0 = no pause:
<prefix>.AcdStatus.<AcdGroupsID>.bPauseAcd =<value>
The ID of the wave file associated with the current ACD status of the agent:
<prefix>.AcdStatus.<AcdGroupsID>.WavesID=<value> |
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| CPHADIA-8 | Image Added | 23.04.2020 | Network IVR - Support for extended expressions in some objects | The following IVR objects now parse expressions twice:
Comparison
Play Voice Variable
Variable Declaration
For example, given that the following variables are declared:
$usersID = 9876
$myVar.9876.Status = Online
Then the following expression:
$myVar.$usersID.Status
would parse to the value:
Online |
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| CPHADIA-7 | Image Added | 23.04.2020 | Users - WAV File for TTS Name | A WAV File has been added to the users table for the name of the agent. This can be used, for example, in custom IVR dialogues to play the name of the agent. |
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