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The jtel MiniClient EXE provides APIs which can be used to integrate external systems. These cover the following use-cases:
See also MiniClient Einstellungen for all required settings. Automatic REST CallAn automatic REST call can be made by the Mini-Client when an incoming call is received. To use this feature, the CRM URL must be passed via the standard ACD features (CRM URL in the ACD Group, or via an IVR Application, using the IVR Object "Save additional info and user data". The following must be configured in the MiniClient configuration:
Automatic .EXE Call
The following parameters must be set:
Outbound Call using DialTo request the MiniClient to dial a number, call it as follows (assuming an instance is already running for a logged in ACD user): AcdAgentMiniClient.exe --dial <number> |
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The jtel MiniClient EXE provides APIs which can be used to integrate external systems. These cover the following use-cases:
See also MiniClient Einstellungen for all required settings. Automatic REST CallAn automatic REST call can be made by the Mini-Client when an incoming call is received. To use this feature, the CRM URL must be passed via the standard ACD features (CRM URL in the ACD Group, or via an IVR Application, using the IVR Object "Save additional info and user data". The following must be configured in the MiniClient configuration:
Automatic .EXE Call
The following parameters must be set:
Outbound Call using DialTo request the MiniClient to dial a number, call it as follows (assuming an instance is already running for a logged in ACD user): AcdAgentMiniClient.exe --dial <number> |