The following functions have been added to Braille Agent Home:

• Using the “Dial” (Outbound) functionality whilst in a call is now 100% equivalent to using the call transfer to number functionality
• The ACD Agent Status Popups and mini buttons are no longer shown - the long “textual” buttons are shown anyway so these functions were redundant
• The impersonation area is shown, if another user has changed to the Braille user’s account.
• The logout link is now available.

Documentation of how to setup Braille Agent Home is now available here: https://wiki.jtel.de/display/JPW/Braille+Agent+Home

The jtel MiniClient .EXE is now code signed. Note, this will not automatically stop the “smart screen” warnings. According to Microsoft we will just have to wait and see - it could take anywhere betweeen 2 and 4000 downloads and checks by smart screen before it stops displaying warnings, and in fact there is no guarantee that this will ever happen. The code signed .EXE should display JTel GmbH, Alte Landstr. 29, 85521 Ottobrunn, Bayern, DE as the signing entity, issued by GlobalSign GCC R45 EV CodeSigning CA 2020.

Some accessability improvements have been made to the portal including:

• Removal of tab stops on the burger menu
• Automatically focussing the first input field on some commonly used popups
• Removal of unnecessary clutter for better use by screen readers on agent home braille

This new feature allows users to generate the embedded code to enable the chat function on the video server. If the ChatEnabled option is set to true, then the caller should have a chat button and a chat window should open automatically.

It is now possible to customize the notification sounds played when an incoming chat or incoming media event is received by an agent.

The configuration can me made as a client administrator under “Client Master Data” … “Options.

If not configured, the standard sound files are used as previously.

A new column called "Extra Data" in Network IVR Lists has been introduced.

This column can be used to store a larger data fields - typically in JSON format.

The List Functions and List Functions Variables IVR objects have been updated to support the new column for the function: “Add Value to List”.

The List Lookup and List Lookup Variable IVR objects have been updated to be able to store the new column value in a variable.

Note: The list lookup function only uses Field 1 to Field 4 for matching as the new column Extra Data is not indexed and not designed to be used within a search.

When using the miniclient and clicking on the Group tab, a null pointer exception was sometimes produced. This problem has been fixed.

In Agent Home and the Mini Client, the CRM link was not clickable if it used a non standard scheme other than http or https. This problem has been fixed.

From release 3.39, the following method *#

* is available to the Asciidoc functions library to display the CRM Link correctly when customising the layout.

Prior to release 3.39 a workaround is specifying the link as follows in the layout:

#{(not empty acdUserStatusBean.CRMLink) ? 'link:'.concat(acdUserStatusBean.CRMLink).concat('[').concat(acdmessages['AcdAgent.CRMLink']).concat(',window=_blank]') : ''}

If no mailboxes were previously configured, then it was not possible to create the first new mailbox. This problem has been fixed.

Changing to spanish was no longer possible via the portal front end. This problem has been fixed.

The problem can be reproduced by performing a complete group transfer to a group in which no agent is connected. As soon as the call is in the queue, we connect an agent and answer the call. If the original and the target group have different TACs and the transfer type is ‘Transfer with query options’, the transferred agent receives a TAC popup with incorrect content. This problem has now been fixed.

The Dialler Result Code popup was too small to show all the content when used in Mini Client. A scrollbar has been added to the popup which allows the display of the full content, in particular when an appointment is being set.

The request callback 3 group action did not count the number of repeats correctly if no number was entered. This problem has been fixed.

The ForeignSystemID is now set to UserData when a dialler campaign is cloned. This helps identifying the campaign later.

The “jtel” login button is now disabled when “force login” is set for any other provider (Azure, Okta, OAUTH2) instead of all providers.

The ACD-G-004 Report was showing wrong percentage values for the Total, Average, Maximum and Minimum in the following columns:

• In Service
• Not In Service
• Hangup <=
• Hangup >

This has been fixed.

In the manual dialler, when a dialler contact is edited and saved or the save is cancelled, the wrong tab is displayed subsequently. This problem has been fi

The dependencies (usage of a prompt) displayed the name of the version of the IVR application in which it was used. This has been improved to display the name of the routing application and the name of the version.

Transferring an outbound call to another group would cause errors in the call flow and hanging lines on the telephony server. This problem has been fixed.

The first person to login to the web portal after a web server restart would determine the “editability” of routing applications for all users on that webserver. If the user logged in with the mini-client or a teams client, then no users on that webserver would be able to edit routing applications. This problem has been fixed.

Sometimes when changing to manual post call when closing the transaction code window a call could still be received if the system had queued calls in this instant. This problem has been fixed.

If a call was transferred between two agents, and both recorded a TAC, then ACD_TAC-001 would show both TACs twice in the report. This problem has been fixed.

Manual post call time was not always added to the post call time for the last call. This problem has been fixed.

In the following reports, transferred calls that are not connected are not counted:

• ACD-A-001 ACD Agent Calls Report 1 - itemised agent calls by date / time
• ACD-A-001-02 ACD Agent Calls Report 1 - 02 - itemised agent calls by date / time
• ACD-A-002 ACD Agent Calls Report 2 - itemised agent calls by service number
• ACD-A-002-02 ACD Agent Calls Report 2 - 02 - itemised agent calls by service number inbound and outbound

This problem has been fixed.

The new telephony server now support the supervisor mute and unmute functions, which enables muting / unmuting of the supervisor to work properly.

The Portal Language code es-SP is now changed to es-ES.

When setting the Mini Client width really small, the input texts fields get out of/exit the Callback and Call popups. This is now fixed.

Using the SAP connector to accept an incoming call does not work. This probelm has been fixed.

The following use cases have been fixed:

• Only two agents are logged in. Agent 1 received the chat and logged off, the chat was distributed to the free Agent 2. If this agent also logged off, but meanwhle Agent 1 had logged back in, the chat was no longer distributed to Agent 1 again.
• Two agents are logged in. The chat was being offered to Agent 1 or was currently being worked on by Agent 1. Agent 1 logged out. The chat was not redistributed to Agent 2 immediately.