Mode Configured in ACD Group | Technical Type (Statistics Data) | Opt-In-Out in IVR or ACD? | "Fallback to Manual" configured in ACD Group | Initial Recording State at Agent | Initial Mode Displayed at Agent | Can agent stop recording? | Next mode after agent stops |
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Permanent / can not be switched off | AcdGroups.RecordFunction.0 |
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| ON | Permanent / can not be switched off |
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OPTIN |
| ON | Permanent / can not be switched off |
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OPTOUT |
| ON | Permanent / can not be switched off |
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| Yes | ON | Permanent / can not be switched off |
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OPTIN | Yes | ON | Permanent / can not be switched off |
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OPTOUT | Yes | ON | Permanent / can not be switched off |
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Permanent / can be switched off (opt out) | AcdGroups.RecordFunction.1 |
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| ON | Permanent / can be switched off (opt out) | Yes | Deactivated |
OPTIN |
| ON | Permanent / can be switched off (opt out) | Yes | Deactivated |
OPTOUT |
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| Deactivated |
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| Yes | ON | Permanent / can be switched off (opt out) | Yes | Manual / can be switched on- off |
OPTIN | Yes | ON | Permanent / can be switched off (opt out) | Yes | Manual / can be switched on- off |
OPTOUT | Yes |
| Manual / can be switched on- off |
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Manual / can be switched on- off | AcdGroups.RecordFunction.2 |
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| Manual / can be switched on- off |
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OPTIN |
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| Manual / can be switched on- off |
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OPTOUT |
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| Manual / can be switched on- off |
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| Yes |
| Manual / can be switched on- off |
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OPTIN | Yes |
| Manual / can be switched on- off |
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OPTOUT | Yes |
| Manual / can be switched on- off |
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Deactivated | AcdGroups.RecordFunction.3 |
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| Deactivated |
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OPTIN |
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| Deactivated |
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OPTOUT |
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| Deactivated |
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| Yes |
| Deactivated |
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OPTIN | Yes |
| Deactivated |
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OPTOUT | Yes |
| Deactivated |
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Every x calls to agent / can be switched off (opt out) | AcdGroups.RecordFunction.4 |
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| ON | Every x calls to agent / can be switched off (opt out) | Yes | Deactivated |
OPTIN |
| ON | Every x calls to agent / can be switched off (opt out) | Yes | Deactivated |
OPTOUT |
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| Deactivated |
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| Yes | ON | Every x calls to agent / can be switched off (opt out) | Yes | Manual / can be switched on- off |
OPTIN | Yes | ON | Every x calls to agent / can be switched off (opt out) | Yes | Manual / can be switched on- off |
OPTOUT | Yes |
| Manual / can be switched on- off |
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Caller Opt-In by DTMF | AcdGroups.RecordFunction.5 |
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| Deactivated |
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OPTIN |
| ON | Caller Opt-In by DTMF | Yes | Manual / can be switched on- offDeactivated |
OPTOUT |
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| Deactivated |
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| Yes |
| Manual / can be switched on- off |
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OPTIN | Yes | ON | Caller Opt-In by DTMF | Yes | Manual / can be switched on- off |
OPTOUT | Yes |
| Manual / can be switched on- off |
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