The table below shows how these functions influence the actual recording mode available to agents and the actions they can perform.
Mode Configured in ACD Group
Technical Type (Statistics Data)
Opt-In-Out in IVR or ACD?
"Fallback to Manual" configured in ACD Group
Initial Recording State at Agent
Initial Mode Displayed at Agent
Can agent stop recording?
Next mode after agent stops
Permanent / can not be switched off
AcdGroups.RecordFunction.0
ON
Permanent / can not be switched off
OPTIN
ON
Permanent / can not be switched off
OPTOUT
ON
Permanent / can not be switched off
Yes
ON
Permanent / can not be switched off
OPTIN
Yes
ON
Permanent / can not be switched off
OPTOUT
Yes
ON
Permanent / can not be switched off
Permanent / can be switched off (opt out)
AcdGroups.RecordFunction.1
ON
Permanent / can be switched off (opt out)
Yes
Deactivated
OPTIN
ON
Permanent / can be switched off (opt out)
Yes
Deactivated
OPTOUT
Deactivated
Yes
ON
Permanent / can be switched off (opt out)
Yes
Manual / can be switched on- off
OPTIN
Yes
ON
Permanent / can be switched off (opt out)
Yes
Manual / can be switched on- off
OPTOUT
Yes
Manual / can be switched on- off
Manual / can be switched on- off
AcdGroups.RecordFunction.2
Manual / can be switched on- off
OPTIN
Manual / can be switched on- off
OPTOUT
Manual / can be switched on- off
Yes
Manual / can be switched on- off
OPTIN
Yes
Manual / can be switched on- off
OPTOUT
Yes
Manual / can be switched on- off
Deactivated
AcdGroups.RecordFunction.3
Deactivated
OPTIN
Deactivated
OPTOUT
Deactivated
Yes
Deactivated
OPTIN
Yes
Deactivated
OPTOUT
Yes
Deactivated
Every x calls to agent / can be switched off (opt out)
AcdGroups.RecordFunction.4
ON
Every x calls to agent / can be switched off (opt out)
Yes
Deactivated
OPTIN
ON
Every x calls to agent / can be switched off (opt out)
Yes
Deactivated
OPTOUT
Deactivated
Yes
ON
Every x calls to agent / can be switched off (opt out)
Yes
Manual / can be switched on- off
OPTIN
Yes
ON
Every x calls to agent / can be switched off (opt out)
Yes
Manual / can be switched on- off
OPTOUT
Yes
Manual / can be switched on- off
Caller Opt-In by DTMF
AcdGroups.RecordFunction.5
Deactivated
OPTIN
ON
Caller Opt-In by DTMF
Yes
Manual / can be switched on- off
OPTOUT
Deactivated
Yes
Manual / can be switched on- off
OPTIN
Yes
ON
Caller Opt-In by DTMF
Yes
Manual / can be switched on- off
OPTOUT
Yes
Manual / can be switched on- off
Sv translation
language
fr
Il existe plusieurs façons de configurer et d'influencer l'enregistrement des appels dans le système jtel :
Configurer le mode d'enregistrement initial dans le groupe ACD
Possibilité de passer en mode d'enregistrement manuel dans le groupe ACD si un appelant s'est désinscrit. (
Status
colour
Blue
title
À PARTIR DE LA VERSION 3.35
).
Effectuer un opt-out dans le IVR à l'aide de l'objet Recording Opt-Out
Le tableau ci-dessous montre comment ces fonctions influencent le mode d'enregistrement disponible pour les agents et les actions qu'ils peuvent effectuer.
Mode configuré dans le groupe ACD
Type technique (Données statistiques)
Opt-In-Out dans l'IVR ou l'ACD?
Enregistrement manuel après opt-out est configuré dans le groupe ACD